Dogwood Pet Lodge

"Incredibly accommodating and understanding managers and staff, and my dog is always so happy to stay here. A happy repeat customer."

"Dropped my dog off at this facility not once but twice. Unfortunately, I did not have any other option the second time or else I would have taken her somewhere else. The first time I dropped my dog off there, her stay was 5 days long. When I picked my dog up she was covered in red spots all over her body and she was missing fur. I immediately thought that she had been in a fight and questioned why I was not notified. Shelley, then told me not to worry. They don't allow the dogs to go out with other dogs and that those are most likely just "red spots," a common "allergy," for dogs who board. 3 Vet visits and $600 later I found out that this was not a "common," thing as well as not medically diagnosed as the allergy hot spots, but a bacteria skin infection which put my dog on antibiotics for 14 days. For some reason I decided that wasn't enough and wanted to roll the dice for 8 more days at this pet lodge (no other facilities were available). I arrived as normal and as the charges were being rung up I explained to the associate (an older woman who was not Shelley) that I want to see my dog before I pay. If something is wrong I am not paying for her stay as I explained to them via email and verbally before dropping her off again that they will need to take better care of her or I will not pay. Immediately instead of understanding me and my concerns as the customer I was questioned as to why I would request something so strange. After several minutes of explaining to the associate about the last time my dog was brought there and the issues we had, she finally went to the back to grab her so I can have a look. That was no easy feat, every comment I made was reflected back at me with some sort of shortcoming on my end that would result in my dogs status, as Dogwood lodging understood it. I was even told that my vet was strange because they did blood work to find out exactly what the bacteria infection was the first time. When the associate comes back around the corner with my dog I step back so she can come around the gate and I can have a look at my dog. It was to my surprise, that the associate stopped behind the gate and lifted my dog in a standing position against the gate. Confused by this, I walked over with a concerned look on my face while she gives me the run down and says, "see, no red spots on the stomach this time." As I'm having my tongue for lunch (biting it so hard that I won't let this lady have it) I realized that she was holding my dog hostage behind the counter until I paid for her release. This infuriated me, not only have I not been treated like a customer, my dog has been mistaken care of, but I am now being treated like a potential criminal! If I ever went to a day care and experienced something like this while picking up my child I would be in jail. After calming myself down and taking a closer look at my dog the associate was right. My dog did not have any red spots or missing fur like she did the last time. However, she did have several scabbed over scratches that the associate told me was from her running into the gate, she has a very loose nail on her front left paw that is accompanied by a large gash, her paws were wet to the touch and that was because "they just sprayed here off." I have dust all in my back seat from how dusty she is from this recent "spray off," and to make matters worse her paws were wet so I asked for them to dry her paws off and that was met with an attitude. Overall, I do not recommend this place and will not be returning with any of my dogs and highly recommend you don't either. I'm extremely upset with the criminal service. But they still got that $328.20 though. GGs"

"I live in the Ellicott City area and have a very anxious pup that I can't leave home for the day when I go to work. She can have a hard time at kennels and often needs a little extra patience and love from staff, and Dogwood is absolutely incredible. They worked with me to help her be comfortable and are so kind and patient. Highly recommend them for your pups!"

"I am a travel nurse in the area for a contract at a local hospital. I brought my 6 year old SPOILED Alaskan Malamute here for the last 2 weeks for doggy daycare. She absolutely loves it and so do I. On the weekends, she whines because she doesn't go to "school" and every day during the week she is excited to be dropped off before I go to work. The staff and owner here really care about their guests, the service is incredible and I wouldn't go anywhere else. I just signed up for another 10 sessions. Travel nurses -- this is the place to go!!"

"I had never boarded my 1 year very active beagle mix dog anywhere before this. We left him the first time for a short period and then a few days later we left him for a week. He was so excited when we brought him back for the second boarding. He jumped out of the car and ran for the door , tail wagging the whole time. He loves the people so I can tell they take great care of him. I would trust them with our fur baby again for sure. We paid for boarding and day care which costs a little more but you get what you pay for."