Raymour & Flanigan Furniture and Mattress Outlet

"I was picking out a mattress for my daughter and Zaire helped us find the perfect one. Thank you so very much for all your help. She loves her new mattress and can't say enough good things about it. We will definitely be returning for future purchases."

"Very Happy with the Entire Experience! Mr. C at the Dickson City Outlet was Wonderful! Took a lot of time with my wife and I picking out the perfect mattress for us. We were Very Comfortable with Him and He Never Pressured Us. He was Very Patient with Us and Explained Everything about the different mattresses we considered buying. The two men who delivered our mattress and adjustable frame were Excellent! 5 Stars from Start to Finish! Thank You Mr. C, the Delivery Men and Raymour and Flannigan!"

"In purchasing an $1,100 Casper Original Hybrid Mattress at the Raymour & Flanagan Outlet in Scranton/Dickson City, I was steered by the sales rep to buy a $200 "universal" box spring to support the mattress. I subsequently learned through on-line research and phone conversations with two different Casper customer service reps that box springs don't provide adequate support for Casper mattresses (or any other modern foam or hybrid mattress, for that matter). What's best is a solid flat foundation or platform made with wooden slats spaced no more than 4 inches apart. Casper said the use of a box spring with their mattresses may void the manufacturer's 10-year limited warranty. And more significantly, a box spring may adversely impact the overall comfort level and durability of the mattress by inducing sagging over time. I spoke to the Raymour & Flanagan Outlet store's General Manager and he said the apparent contradiction between how his sales staff is selling the Raymour box spring and the mattress manufacturer's recommendation is a mere "difference of opinion." He said he suspects that Casper is merely trying to sell the particular foundation it manufactures. However, the GM also said the "universal" box spring that Raymour sells was custom created by Raymour especially for its line of Casper, Nectar and Purple brands of foam & hybrid mattress. Hence, Raymour also has a specific product it wants to sell you along with your new mattress -- namely, its $200 custom universal box spring. In this case, I decided to side in favor of the manufacturer's recommendation and canceled my purchase of the Raymour & Flanagan box spring. By buying directly on-line from Casper, I was able to bundle the new mattress with the recommended Casper foundation, a metal bed frame and a water-proof protective mattress cover for just $13 more than I would have paid Raymour & Flanagan for the same package of products that included its controversial box spring. For me, the peace of mind is well worth the additional few bucks. I am writing this review simply to advise other Raymour & Flanagan customers that a significant "difference of opinion" apparently exists when it comes to box springs vs solid flat wooden plank foundations for foam & hybrid mattresses. Do your own research before pairing a foam or hybrid mattress with a box spring, as it could potentially void the manufacturer's warranty & negatively impact the comfort and durability of your brand new mattress."

"Price was good but for a reason less then 1 year sectional frame broke on my couch been trying to get it repaired for weeks...big 5 year warrnty but the hassle may not be worth it!!! Oh repairs are done between 7 am and 5 pm be prepaired to take off work and nobody shows up. Im about to use my entire couch replacement which then voids warrenty cross my fingers and start saving for something more quality."

"I walked into Raymour and Flanigan Outlet in Dickson City back in July with the hopes of finding the perfect couch to enjoy what little time I DO have to relax. While I was walking around the showroom and sitting on every couch I walked by, a very generous and patient salesman named Tyler asked me how I was and if I had anything in particular I was searching for. I think I pretty much went through my whole life story about my run of bad luck with buying so many couches and recliners that ended up months later to be quite uncomfortable. That is why I mentioned that Tyler is completely patient as I was there for about an hour and half contemplating on getting the one that feels like a cloud when sitting on it. I believed I have found the one I could sit on for years to come. I walked out with his business card with the name of the couch. Fast forward 3 months later I walked back into the outlet this time with my two teenaged boys to check if the couch was still there. My boys sat on it and they were hooked!! So I ended up getting it plus the chair and half and ottoman (will be delivered at a later date) and I LOVE THEM!! We were there for about an hour this time and Tyler finally made his sale!! This store and the salespeople are incredibly accommodating!! I highly recommend Raymour and Flanagan Outlet for your home furnishing needs!"