Cloud Factory Hookah Lounge 1201 Spruce Street, Philadelphia, PA 19107

"Came there for my bday and left soon as we got there the guy in the front was very rude. He told we had to get twi hookahs and it was only three of us. Very rude and disrespectful mind you were women and he a grown man. Nice place but terrible customer service."

"I always want to come here because it’s so fun and chill but whoever that man is at the front desk is RUDE! He’s mean, he’s disrespectful and has no sense of customer service. Every time i call up there he answer and is rude & so his is wife or whoever the lady is who’s always sitting down on the phone."

"I visited this spot when it first opened, and it was great! Coming back 2.5 years later, the place is rundown and the hookah was dirty. As soon as I entered the man at the front gave me an unwelcoming look and didn’t respond after I politely said Hi, how are you. He just looked me up and down and kept playing on his phone while smoking his hookah. 1 minute later he looks at me and asks ‘What do you want’ as if he doesn’t know what establishment he’s working at. After ordering a hookah, I had to go back and ask for additional coal, but the hookah was terrible, harsh, and I could taste that the hose has not been cleaned. I am super disappointed in the venue and the customer service provided. I don’t understand if the staff are actually staff or guests, as they act like they are the customers."

"Went here on my birthday with my boyfriend to chill after walking around all day. Visiting from Detroit so we’re very familiar with hookah bars and always love to visit others in different states. Small but nice vibes. The owner was super nice and fun! We were the only ones in there but he made our experience great! :) If you want a very personable experience, this is the place to go and support! We will be back if we ever return to Philly!"