REI

"Shopped here today and was told they are now a "bagless" store at checkout, only after fully purchasing our items. Nowhere in the store was this indicated, and the cashier didn’t tell us until after we paid and asked for a bag. She had a smug attitude too. This is the stupidest policy I have ever heard. So we’re just expected to walk out looking like we stole stuff with an armload of shoes and clothes in our hands?! WTH? This place is in a town center too where most walk around to other stores. It’s even dumber because their bags were PAPER, not even plastic. At least charge for a paper bag if you want to discourage the use of them so badly. Giving customers NO OPTION AT ALL for bags is just plain ridiculous, especially for a store selling lots of higher end items."

"Ordered an e-bike and picked up some accessories last week. Michael in the bike shop was friendly, attentive, and patient, and went over everything I needed to know to use the new bike. He made adjustments immediately to things I needed (e.g., the angle of the handlebar display) and even talked about the relevant differences in necessary accessories (e.g., helmets). Good people there, highly recommended."

"I just have to say that John is one of the coolest people I’ve met in any store. I usually have a tough time finding shoes that specifically fit my feet, but John was beyond helpful in guiding me (and my girlfriend as well) to just the right shoe. I 100% recommend this store solely because of his stellar help."

"Worst location for refunds or replacements. Got a huge tent, didn’t put it together in store, but got home discovered a straight tear or cut about a foot long! REI said they don’t replace damaged caused by purchaser. I gave up arguing and called manufacturer who tells me take it back to REI and they’ll replace it and send the damaged one back. I explained REI policy on the tent damaged, I believe they caused as it was brand new not a return, but couldn’t get them to budge or accept it was damaged before I walked out with it. The manufacturer thought it was odd they wouldn’t exchange it, they sent me a UPS return label and will take care of it at no additional cost. This happened with a headlamp that didn’t work out the box too, they said it was a discounted item and couldn’t be replaced. It was brand new in box so no idea what they were looking at or thought. Again, manufacturer told me they’ve had issues with a particular group of them and to toss it. They sent me a new one. That’s it my REI shopping is done, I’ll go look at products and buy off Amazon or online. Terrible location!"

"I love this place! REI is one of the few places that always seems to have what I want in stock and the quality is fantastic. The real reason why I pay a premium price for the equipment here is the staff. The staff is friendly, knowledgeable and I've never felt like they've tried to upsell me on anything. Great location, great staff and great variety. I'm a fan."