Porcelanosa 11500 Rockville Pike, North Bethesda, MD 20852

"Great customer service provided by Sheenah. We refer all of our clients to Porcelanosa for modern fireplace finishings."

"Fabulous high end selection but the poorest customer service i have experienced. They cater to designers not to the general public. Much better customer service anywhere else..even at Home Depot or Amazon. They should be located in a warehouse park rather than on Rockville Pike."

"Porcelanosa has beautiful high quality tiles (thus the extra star) but customer service for the regular retail customer is atrocious. Unhelpful salespersons are more interested in the sale than a happy customer. My personal experience, for example: received no calls when delivery dates changed; was sold a tile primarily meant for floors as a wall tile; looking for a matching tile? you're on your own finding it; cancellations/returns were a protracted nightmare; delivery shenanigans where materials were directed to favored customers (and believe me, unless you're a high volume contractor, you are not favored). The company needs to update its order fulfillment software; it looks and works like something from the 80's. It should also separate retail customer sales from commercial/professional sales since the former need a completely different approach--more handholding, advice, design services, etc. If you are a retail customer and love the products, just check your fulfillment experience expectations.You never know, you may be positively surprised. However, your best bet to minimize disappointment is to work with a professional designer/contractor that regularly uses Porcelanosa. And shop during their sales."

"Horrible customer service. I was ready to buy a bathroom vanity when Natasha the “sales person” (she never bothered to helped me by the way) told me that the price was increased since January and that she was not going to give me the price that was on ticket but the price showing on the system. Natasha what have you been doing since January to May? All the prices were increased since January and you weren’t aware of it? You were extremely unprofessional and very rude. Few times I was mentioned the price of the vanity like if I was unable to afford it. You even had the nerve to laugh in my face when I told you that i was taking the sink.. you tried to fix it with a lame line pretending that you didn’t understand what I said. Natasha, STOP profiling people. Treat every customer with respect regardless if they are buying or not. The receptionist was also, very rude. HORRIBLE EXPERIENCE."

"HIGHLY recommend Porcelanosa, especially advisor Jan Sc in their North Bethesda showroom. Jan's advice was invaluable in selecting tiles that are on point aesthetically and functionally. We are so thankful for her patience, knowledge, responsiveness, and overall professionalism, and can attest she consistently goes the extra mile to respond quickly and thoroughly - it seems to be in her DNA. And the tiles are beautiful - high quality. The staff at the Rockville warehouse deserve a big shout out as well. Our materials pick up went extremely smoothly, thanks to the two young men who tag-teamed to load our vehicles. They were professional, careful, quick, friendly, and overall efficient. Of note - our experience with the showroom several years ago was negative - but the GOOD NEWS is that things changed dramatically - and today's experience was in stark contrast - and unequivocally great!"