Rustic by Design 709 Beechurst Avenue, Morgantown, WV 26505

"Purchased a Kozy Heat vented fireplace from Rustic by Design to replace an older ventless unit. We are beyond pleased with not only our new fireplace but the service we received from Rustic from start to finish. Special shout out to Seth and his team. The installation and masonry work was/is spectacular. A Great local business!!"

"Great selection of flavor-infused olive oils and balsamic vinegars."

"I'm glad that I stopped to see how beautiful this place was. The furniture and fireplaces were the best quality. If you are looking for furniture and home items that will last and are timeless, this is the place to go. You will not find discount store prices but furniture that will last. They had many unique items that I have not seen elsewhere. Some of the things they had: sturdy patio furniture sets, large hand cut wooden mantels, beautiful cast iron woodburners, pizza ovens, and outdoor and indoor decorations. You can tell that the buyer for this place has carefully hand selected each item for its beauty and function."

"We purchased a beautiful Jotul fireplace from Rustic by Design. We have had some issues with the service before, but nothing like this. Today, we had technicians sent in by Jotul who found several errors in RBD installation of a conversion kit. We had notified RBD immediately that their work was flawed and that it was turning our stove, house and vent a greasy black. They said that was normal with propane, but agreed to look at it, and, by the way, there would be another additional charge to fix their mistake. We declined. After a long conversation with the manufacturer’s customer service about the newest problem, they sent technicians to our home. Within 45 minutes they discovered four major errors in the installation of the converter kit and had to thoroughly clean the stove and make adjustments. The side of our new home and the vent are now covered with black soot that we must have professionally cleaned. The good news, our stove is now working great! I have never left a negative review for any company in my life, but I felt that I should share the information this time. To Rustic by Design, I am sorry, and hope you will respond better to the next customer."

"Rustic design installed a new fireplace in our home recently. I cannot say enough about their help. Janet was so helpful with options especially when I could never make up my mind. Every one of their staff who came to our home was friendly and did an amazing job. So glad we found this store. They were wonderful to work with!"