Best Buy,

3294 University Town Centre Drive, Morgantown, WV 26501

"Went looking for a radar detector.... They have 1, only 1 in stock they don't seem to be inclined to stock any others in the store. When I asked about it I was directed to the website, to which I'm the forced to wonder why bother with a physical store if you are just going to direct me to a Web site. If it were just one item ok but this was the case for several items I had hoped to get on this trip into town. Left empty handed but found what I needed elsewhere. Otherwise: store was clean, employees helpful if hard to locate in some departments (so typical best buy fair.) Deducted 2 stars for inconvenience and improperly advertising something as available when they don't actually stock the physical item much of the time."

"Bought a radio online, tried to call to set up an appointment, you can't do that. If you call you get thier home office call center. Not only did the call center not make an appointment they placed my call back from a store in Gainesville Florida. I had to go to store to set up an appointment, tech was supposed to call to make sure he installed radio, ne never did. I showed up at my appointment next day after driving 45 minutes to get there. Tech refused to install radio as he deemed it as cheap chinese junk after doing nothing more than opening box and not even looking at the radio i had purchased. However if I bought the Chinese junk radios he was selling he would install one. After insulting my purchase had the audacity to give me his card if I knew anyone that needed anything installed. Long story short it took me an hour to install radio and back up camera. Tech here is totally incompetent I wouldn't recommend you to get anything done here. If they had done the same installation I did myself it would have been over 300. It's sad the tech who does this for a living couldn't do his job ."

"Staff is helpful up to a point of getting you to the thing you are looking for. Assume you know the store and point and hope. Has many items often missing so can shop locally without website games. Understand the Locke behind products up to a point, but missing cards to get item quickly to alleviate that issue so have to wait more than needed."

"I can not believe this place. My son irresponsibly forgot something in the store. I am about 2 hours away, and there is no way to get in contact with the store itself. That really shows you how much they care about their customers.. I just went and spend over 1000 dollars and can’t even talk to someone at the store to see if a 2 hour trip for a Christmas elf pet that my son adored. I will never in my life support a company again that has no way to have actual contact with the stores. They do not care about quality at all."

"Had to wait a solid 30 mins to pick up an online order. The entire point of doing an online order in advance is to grab what you need quickly. They don’t seem to understand that some people are on a schedule and don’t have time for one little old iPad to be put in a box…"