CVS

"The team members at this CVS are patient, kind, helpful and courteous. They really don’t matter mind assisting customers. Refreshing!"

"Called Dec. 8, 2023 at 3:51pm. Asked a simple question of the pharmacist - "Do you still offer free COVID tests, as it states online?" After that, the pharmacist says that I can make an appointment. I said, no thank you, I was calling about the free COVID tests you were giving out. She said that I can buy them at 10, 15, or 25 dollars, because the Government isn't giving them out anymore. I asked what is the difference. She said brand. I said thank you and ordered some from the Government because they were giving them out... Her attitude could not have been more helpful - at telling people she doesn't care about their well-being and that she clearly hates her job. If you're that unhappy, then don't work in a place that is supposed to help people. You aren't doing them any favors. And the time stamp is here for your manager's approval. Enjoy."

"The pharmacy staff have terrible attitudes and put no effort into customer service. The drive through is always closed. Today they had a sign up that read “Come inside. The drive through is closed from 1-2”. I proceeded inside and was met with the gate down and a rude white woman with brown hair that scoffed and said “we’ve always been closed 1:30-2 inside”. I told her about the conflicting sign outside and no signs inside.. so she went over and snatched down the drive through sign and balled it up then continued ignoring the line of customers including me outside the gate. Go sonewhere else."

"This is the worst CVS store I’ve encountered. I bought two 16x20 canvas print online for a same day pick up, did not get to pick it up same day. I called twice that day & was told two different things. The first call I was told it would be ready within 3 hours, called again & apparently spoke with the store manager Theresa & she said she doesn’t know when it’ll be ready & that the estimate time isn’t accurate. So why have the option to have a same day pick up if it’s not really true? Got a call the next day from CVS letting me know they can’t process my order bc they don’t have the materials for a 16x20 canvas print. If I could give this store a 0 stars I would!! Don’t ever go here again!!"

"Submitted a request for prescription refill over a week ago. Got a text today stating the refill was ready. I get there around 1:50pm and see the pharmacy shutters are down but people were clearly in the pharmacy area. I then remember that they close for lunch. Not a problem. I waste time looking around the store and begin chatting with an associate who tells me the pharmacy is closed to the public today and will be closed tomorrow. I call a neighboring CVS and inquire if they had my medication in stock and was told no but Owings Mills does. No other CVS in the area had it. I explain the situation and was told there was no way to transport my medication from Owings mills to a neighboring CVS even though Owings Mills location is open but closed to the public."