Lowe's Home Improvement

"Absolutely disgusting that there were only self checkouts open. No registers. And they had one person handling 4 self checkouts with 10 people waiting. She was 5/5 great. Lowes 0/5. Utterly dismal service on lowes part. This is how you drive customers to Menards or Busy Beaver. Management failures. Try a better hardware store with actual customer service. One that cares more about the customers than the bottom line."

"maybe i looked like i cldnt afford a new washing machine? i had just come from my construction job at franciscan university..my daughter needs a washer, i went in with intent to purchase,after taking my time lookin at them all & after at least a dozen employees looked at me without a single one offering to assist, i left disgusted. I'll most likely travel out of the area before i give them any of our business in the future."

"Put in a delivery for two garage doors and openers. Also ordered wood and a few misc items for my garage. They were delivered damaged. During the drop off it was mentioned to the driver and he said to call the store. Both garage doors were damaged with what appeared to be from a Forklift. One garage door opener was also forked and damaged the battery in it. I called the store and no one would pick up so I went over. I spoke to a customer service representative about what happened and she scheduled a pickup. She was even going to credit me the delivery fee so I could re order it and pay just a single delivery fee. Her name was Britni. She is about the only competent customer service representative there. After my pickup the driver moved some damage material into my neighbor's yard and left with the rest. I called the store to talk to someone about it and would get transferred to someone named Ryan. I was transferred five times and the phone would disconnect. Finally that evening I spoke to a store manager named Melinda. She gave me credit for the damaged items in addition to the downspout the driver took off the pile and placed in my neighbors yard. She told me I would not get credit for the delivery fee because I got some items even though britni said this would happen. For the record the day before I spoke to Javier and he said he say the notes for me to get credit for the delivery fee. Doesn't end here. I selected a delivery date and time that I would be home. 12-4 pm. 7am of the delivery day the time got changed in my app to 9am to noon. I called and spoke with the delivery department and said they have no control over times because they outsource the trucks. I told him I put in a specific time frame for a reason. He said the time I made was a suggestion not a request. I had to have a neighbor babysit the delivery this time and the drop went fine. I couldn't be home because my drop time was just a suggestion. Not sure I can justify the 30 some phone calls and my time to buy there ever again . Cooperate office said they will refund me the delivery fee which hasn't reflected yet but I am confident they will. If you have any issues there britni is the only customer service representative I would talk to. They need to promote her to manager."

"The ladies that helped me today were awsome, helped me find everything I needed and were so sweet! New adventure flooring, and those boxes were heavy Lovely Miss Lisa 10 helped me through self check out with 80 peel and sticks and the primer I was done in under 3 minutes Thank you Miss Lisa!"

"This refrigerator was delivered to my house on Tuesday, September 5. The delivery person walked to the front door w a measuring tape and told me we have a problem, will not be able to get up porch steps (problem 1). Then he walked in my house and saw my old refrigerator and saw the copper pipe for the water behind my old refrigerator. He told me he cannot touch this. Someone (a plumber) MUST disconnect the pipe. The delivery person walked out. (Problem 2). So now, I am stuck with no refrigerator. I’m searching for a plumber to assist w the copper pipe. When I purchased the refrigerator the Salesperson told me that if the pipe was behind the refrigerator, Lowes would do this. Well, that was NOT true. If I had known this, I would have never purchased this refrigerator from Lowe’s. Your store stinks for Customer Service. Now I’m left w no refrigerator and searching for a plumber. There should be signs up at the time of purchase of what the delivery person can and cannot do. I think that would make customers think twice about making purchases at your store. It’s not like I didn’t spend any money there. A $2,000 purchase. I expected better treatment than that!!!"