Spa Kalahari & Salon

"Overpriced and rushed service. $100 for an express facial which was basically nothing, $100 for an express back massage that felt like nothing and $65 for an express manicure which chipped off the next day as photos show. Will never go back and will not recommend to any friends nor family. The staff was friendly but the prices do not justify the services. To top it off I was asked if I wanted to tip, which I did before being slapped with the shocking price total. All in all,spent too much money on express services."

"I booked two peoples appointments on top of each other at 3:30 and 4 PM for a simple manicure and pedicure. I was called the day before to adjust one of them, and I did so, and moved it earlier so the second one was still at 3:30 and 4 PM with my confirmation numbers. They’re telling me the appointment got changed to 4 and 430 without any notice And they’re also running 30 minutes behind now after we arrived. Normally, this would not matter, but we have an event to get to on time. If you value your time, do not go there. And the photos are what they came out with."

"First Time Client & Everyone was so welcoming. I was seen by Nicole and she was amazing. So sweet, and knowledgeable. You can tell she loves what she does. After service, she recommended me some of the products she used which I loved. They even have candles with crystals that are hand made. Will be coming back to this place for sure. Can't wait!"

"First I would like to say that the environment when you walk in is stunning. However, our room (which we upgraded to a more expensive room) was filled with a smell that was that of disgust. Even with the fans on the smell would not leave both bathrooms and master bedroom. We were told upon arrival the room was ready when there was a trail of crumbs on the floor leading to the living room. Also, throughout the night my husband had to kill a HUGE COCKROACH in our room!! For the amount of money that we spent for our stay this was extremely disgusting, not to mention I have children this could have easily crawled on my infant. This was the first thing that messed up our trip. Secondly, the reviews earlier on the site about the spa are TRUE. DO NOT GO TO THE SPA. You could spend a fraction of the prices here going to a local spa and getting MUCH BETTER SERVICE! With my reservation I had paid for the spa in advance, but was told from the spa that I did not and I had to speak to the main lobbyist about this issue. I went back and forth with both the spa and the front desk four times, which took the better part of 45 minutes to an hour before the situation was resolved. Little did I know that was just the beginning of the issues. Once, I actually went into the spa area the issues were just getting started. The HALO-therapy room was extremely cold, there was no aroma and it was in fact not pleasant at all! The service was for 45 minutes long and I did not stay more than ten minutes before deciding to leave. Then you pay $75 for the services and experience of what? One giant jacuzzi, that is coed and the men in the room made the experience even more uncomfortable and having phones out taking pictures is beyond violating. Overall the spa and the staff were underrated, I wish I could have just gotten my money back, I was charged for two persons and told my husband to not even go because of how disgusting and small and rude everyone was. I wasn’t even attended once I was inside. This was definitely the worst spa experience I've had and to be charged for a spa experience that in fact was not up to satisfactory with minimal to no activities is just robbery. You’d have more fun at the waterpark with more amenities than the spa has and it’s INCLUDED in your stay. As far as dinner was concerned my family went to eat at Double Cut and while our waiter Kyle was AMAZING, we waited over an hour for our food which was the smallest porterhouse my husband and I had ever since and to be charged $70 for this was ridiculous. My family and I left without even enjoying our food as our children were so overwhelmed and hungry to have waited all that time. To conclude the only nice amenities of this hotel was in fact the waterpark and arcade. WHICH NOT TO MENTION YOU CAN JUST COME FOR THE WATERPARK & not be charged this insane room fee. The staff in the waterpark were extremely attentive and pleasant to deal with as well as the staff at the food service near the arcade. Do not stay here unless you want to take home roaches and smell disgusting orders. Not to mention I brought this up with the staff and before attending to all of my concerns they just charged me. Ridiculous!"

"I almost don’t want to share how good this place is. It’s my sanctuary. I even built a bathroom to be similar to their spa bath. Ps I have a monthly unlimited pass to the spa. Sometimes with a massage (I have David so far) and he does not need to apply a lot of pressure to get the muscles to relax. It’s another ball game. Don’t come here. I go weekdays now cause y’all too much."