Bank of America Financial Center 15 West Blackwell Street, Dover, NJ 07801

"Asked one of the employees if they have a notary. (This employee was the notary, could have just said yes or no and started the experience well but clearly customer service isn’t a strong point here) Tried calling them twice and of course no one answered. But oh you need an appt. How do you make an appt if no one answers the phone? Pathetic customer service. Will definitely be closing my accounts with them and the credit card. You can’t be this bad at customer service and still expect customers to come back and put up with it."

"the worst branch of this bank. Employees cannot give good information. Those ladies who have customer service don't help at all. For that reason and others I found it necessary to close my account."

"Needed to make a single wire transfer and was told I needed an appointment and booked for a month out. They only have one teller working."

"Kinda new here and have been pretty good . Had a customer of mine bounce a 800 dollar check on me ! And now I'm like the bubonic plague ? I deposited a 1700 dollar check and said in my bank app will have funds available next day .Normal ! Next morning when funds are normally to be available it says your check will clear in 9 days ??????????? Have a bunch of checks to deposit but 9 days to clear check is total insanity ! Pretty much putting me out of business ! No one in branch with any power to do any thing is really frustrating .Customer of mine says funds were all ready withdrawn from there account already ? What a way to do business .Laying 2 guys off tomorrow till i can straiten this mess out ! Just after my operation and healing time i do not need this what so ever !!!!!!!!!!!!!!!"

"They never have cash to withdraw more than $5000. They want you to call ahead but never pick up the phone. So you have to make multiple trips to schedule. On top of that it's always a no unless you speak to a manager. So everyone tries to be a boss without being one. Service is just horrendous. Closing account today and going to TD bank, better hours and service."