Petco

"Terrible customer service. Their employee scanned the wrong size and now they won’t issue a return / store credit because I have the wrong size. Would be simple to confirm inventory levels and make this right but the manager made zero effort what so ever to look anything up. Called corporate and they submitted the request only to tell me they have no control over the stores sales. Huge waste of time and they do not stand behind their return policy. I will be sure to tell everyone I know not to shop with Petco."

"First time visiting this Petco location since it was relocated to a larger tenant space. The place was very clean and organized. The employees were helpful and courteous. They have a very good selection of products for various pets. Their fish department was impressive, with a variety of fresh and salt water fish and fish supplies. Their selection of dog and cat supplies was also very large. It was easy to find everything. They also have an adoption center onsite."

"You know what? I'm not even going to fake it! I had the WORST experience in that pet store today, around 12noon - and when I tell you the girl that sits back in the back at the groomers desk today was trifling! Yes, I said trifling!!! I came up to ask this female a question, she literally sat there and ignored me! Didn't open her mouth or look my way!! What the heck is going on around here!!, not to mention the girl at the front counter. As I am walking out with my dog, my daughter and my grand-dog....this girl had the nerve to tell these two customers in front of me....'Uh...please don't let the dogs meet!"......WHAT!!?? "DON'T LET THE DOGS MEET!?"....What kind of IGNORAMOUS MESS is that??! It's a PET-STORE!! 'P=E=T'. Where heck else, but the best place for our furry-babies to meet....IN A PET STORE!!! Don't we as humans MEET when we go in to stores to shop? WTH? Do ya'll here what I am saying here? Not only did they NOT have the food that we came to get for out babies....but they had the nastiest attitudes I have ever seen and I grew up in Severna Park!! Yall need to get your act together because Severna Park is the best place on this earth to live. The people are friendly and kind, not nasty and rude!!! Ya'll get it together at PETCO, or find another JOB!!! And that's real talk."

"The two girls working at the Groomers today were so helpful when I couldn’t find a worker on the floor. They took the time to help me look for something to help with my pups itchy skin. One girl even briefly examined her skin to get a better look to see whats could be causing it (wasn't fleas, pup has a flea/tick collar on). They then brought me to the appropriate isle and recommended some products that could help and helped guide me with other possible products besides topical solutions. Best customer service. Please keep this up. I would rather drive the extra mile to experience great help from the staff."