CVS 1731 Dual Highway, Hagerstown, MD 21740

"I tried to call this location twice and was on hold for 20 min each time. I used the online portal to transfer an important medication to this pharmacy due to insurance. I came in and two associates claimed to have no record and were extremely rude. They were not willing to help me or call my pharmacy and walked away from me at the counter. This location needs a full overturn of pharmacy staff! Never met such rude and disrespectful people in charge of such an important thing."

"Waiting time is too long, they never answer the phone for the pharmacy. Even when you call in your prescription the day before. Poor customer service at the counter today, lady telling me it's an half hr wait n she's not sure that medication is here. Whats the sense of calling a day before and of course her attitude sucks. After waiting and getting a message that my medication is ready this same person (rochelle) has the audacity to tell me I wasn't waiting were I was suppose to so I have to rejoin the Queue. Did u give me any waiting instructions? NO n if u did I'm not a child... your attitude stinks from the jump and you should not be dealing with customers period!!!"

"Seeing the other reviews, now I know why I was cycled on their phone for over an hour and never once spoke to a person. No worries, be there tomorrow and we can talk about it in person why the staff at this CVS is too incompetent to answer a phone."

"A simple prescription drop off took over 30 minutes when it should have taken no more than 5 minutes. Pharmacy phone constantly rings and no one will answer it. I've tried to call there before as well and have never had anyone answer a phone call."