CVS Pharmacy 1503 Potomac Avenue, Hagerstown, MD 21742

"I'd give zero stars if possible, the pharmacy is dreadful they will tell you your Rx is ready and when you show up to pick them up your told they'll be ready in an hour or longer. Also god forbid you need a Rx ordered you'll be waiting 2 weeks or longer for it to come in if they even order it to begin with. Horribly understaffed and the ones they have are rude. I switched pharmacies and will never return to cvs."

"Pharmacy hours are not correct. Got a message my mom's pain meds for cancer were ready to be picked up after waiting 4 days which is ridiculous in itself. Then showed up at 6:30pm to pick them up and the pharmacy is closed. They have new hours. But never posted the new hours so patients waste their time travelling to get their much needed medication. Will be changing my parents pharmacy now as well as the rest of the family as well."

"Can I give negative stars? The pharmacy telephone was silenced and not answered. The recording could have said “we are unable to take calls at this time” Without choice I came to store(online and app not functioning correctly and drive through closed) I was informed “we are five days behind filling our prescriptions, that’s why we are opening 2hrs later and closing 2 hrs earlier” The store has been unkempt with the rugs requiring vacuuming, trash cans over flowing in vaccines area ( I noticed this three times on separate occasions ) Overall this store has become ghetto like when once it was well run and clean"

"The employees are subjected to consumers who become hostile at service delivery failures at no fault of their own. CVS is a billion (billion, not millions) dollar corporation that exploits their employees and licensed healthcare professionals by paying menial wages comparable to 1983’s economy, not 2023. To be able to maintain composure, be professional and hold on to a shred of dignity in these circumstances is far beyond the bounds of any C-suite executive. Service issues are not the fault of those who show up to provide services to consumers and to earn a paycheck. Greedy stakeholders of the CVS corporation would rather cush their pockets to even more unfathomable measures instead of being known as a leading employer and healthcare provider. Disgusting."

"The CVS STORE employees are wonderful, helpful and sweet… but the pharmacy employees are miserable and rude. I have continued coming here purely for proximity to my home and after I was in the middle of explaining a situation (after an Rx reversal they did by mistake) and put on hold today that sealed the deal for me. We’re a family of six and frequently need prescriptions filled and nearly every time I come I wonder what rude employee I will encounter. Fortunately, there are many more pharmacies and delivery options that are much more convenient and I don’t have to deal with pharmacy techs that have zero customer service."