CVS 228 North Church Street, Thurmont, MD 21788

"22Aug.2023 Nice feel on customer service. They have what you need. Just at the time this store didn’t have what I was looking for. Clean and spacious isles. The way I like to shop."

"I'm growing more and more frustrated with the pharmacy at the Thurmont, MD location. My doctor sent refills on Thursday went in in Sunday,not ready yet had to wait. Totally unexceptable."

"We were traveling through the area and needed to find medicine for our son who is sick. I can't speak highly enough about how friendly the staff was from the floor staff, to the cashier, to the pharmacist and the manager. Everyone was incredibly kind, friendly, and helpful in assisting us with finding what we needed for our son and wishing him well. Thank you for your compassion!"

"Doc called in my scrips at 5:15 pm pharmacy is open til 8 pm I called and was asked if I could hold. I said yes…ONE HOUR LATER STILL ON HOLD since I live close by I drove to pharmacy drive thru still on hold, both people I seen were rude. He tried talking to me through the glass which obviously I could not hear him so he wrote on paper pick up at 10 am. I am livid how long do you need to fill simple medication these were easy scripts!!! I WILL NO LONGER GIVE CVS PHARMACY MY BUSINESS HORRIBLE CUSTOMER SERVICE"

"While I understand there have been staffing shortages everywhere this CVS has been absolutely horrible at communicating when there pharmacy is closed. I sat on hold for 3 hours last week to get medicine filled for my daughter who has asthma. After driving there I was only greeted with a sign that says "closed till further notice". When being told they would be open the next day at 9am and making arrangements for me to be there in person right at 9a... they were closed and again there was a sign that said "closed till further notice". For people who depend on medications, they have done an absolutely job at ensuring their patient have been notified of there need for unexpected closures. They have an automated system that can tell you when medications are ready....but why cant they notify you of any closings that defer from they typical hours this way?"