PetSmart 2450 Osprey Way South, Frederick, MD 21701

"Kelly did a great job bathing Ollie and really went above and beyond. He is shy around new people but warmed up to her quickly and she had nothing but nice words about him. She was so friendly, kind, and caring and he looked and smelled great afterwards!"

"For a big chain store, this PetSmart location is pretty awesome. Everyone who works there has always been extremely kind and helpful no matter which of our pets (dogs, cats, geckos) we're shopping for. Even the service we get online has been excellent. For example, I was having some trouble with my online account and someone from PetSmart actually called and spoke with me and talked me through fixing the issue. This might not be the place for unique and interesting pet supplies, but when it comes to the basics, they have some good products and a consistent selection. I can only think of one time when I didn't get what I wanted because they were out of stock - not their fault that I was buying something popular."

"We love it here! From the time we got our puppy they were nothing but helpful and kind. Odie goes for all his doggy needs from grooming, supplies, and training. Everyone is so knowledgeable, and willing to help with every step of the way. I HAVE to brag about Erika! We signed our 4 month old puppy up for puppy training and we were a bit nervous (he’s our first paw-child). From day one Erika put us at ease and assured us that all his quirky behaviors were completely normal! She worked with him throughout the class and made sure that all the puppies were on track for success. She was also super accessible if we needed help outside of class time. Odie got to meet all sorts of new friends and Erika was patient while they played, but also kept everyone on track throughout class. I cannot say enough good things about Erika. Odie graduated today from puppy class and it nearly brought me to tears. There were points when I was really struggling with Odie’s behaviors, especially his talking, but Erika was right there to reassure me! We love her and will be coming back for intermediate classes. Odie also goes there for grooming with Maddie. We really appreciate the update at the end of every visit on how he did. He is getting used to all the noises and tools used and is improving every time. I can tell that she really cares for the pups as if they were her own. Maddie is so kind and understanding even when we lack time management (something we are working on with training lol). I cannot say enough good things about this location, and is so worth the 45 minutes drive to get there. Odie and I will be lifelong visitors :)"

"As usual great service & friendly team. Audrey is always smiling and caring. She checked in my Pet and took her time grooming him. Really greatful with today's service. Interacted with several groomers and the custumer service was excepcional as always. Will be removing my last review since this team deserves all five starts."

"When our usual groomer closed down I wasn’t too sure where to take my girls and a little skeptical about using PetSmart but we are SO glad we did! Our girls have been seeing Mel, she has been incredible! The whole team is always nice, friendly, and knowledgeable."