PetSmart

"My dogs had been going to Patty for years at this location. My dogs and I showed up for my appointment with my husband to find out she had called out for work. Her male manager (Cory) was so pissed off and voiced his own frustration to me in person. How he couldn’t believe she did this at Christmas time. He was so annoyed with her that he placed a customer service credit on my account. He promised me that he would put me on the cancellation list should a spot open. I did not receive a call , ever. Not to reschedule, not an apology from Patty or the manager to get my dogs back on the schedule. This was the week before Christmas and I voiced how I really needed them to be cleaned and groomed . It took me weeks to get that appointment. So I called them over a week later. They shuffled me around to several people and actually hung up on me before we even talked. Very strange behavior. I have always made my appointments and even accepted when my dogs did not look good after multiple grooming sessions from Patty. Even tipping her!!! She has pictures and knows what I like so there is no excuse(unless someone else is cutting them and I haven’t been told) I trusted her with them and for me that was the most important thing. Very unprofessional of the staff , store and management to act like children with a customer who has supported this business for a long time. I just called to schedule an appointment and they told me that “we can’t make you happy” so they won’t service my dogs anymore. I said that’s no problem and hung up. Funny how Cory tried to make this a customer problem when it’s a manager and Patty problem. So very unprofessional and terrible customer service. I have always left awesome reviews for companies but not today. Petsmart grooming needs to grow up and correct where they went wrong. A few bad apples can ruin long standing relationships with customers."

"My poodle had such an amazing time with Morgan! Morgan can do her thing! She had my poodle, looking so fun and fab! The way that my dogs coat looks super shiny and healthy afterwards was amazing! The level of details she put with my poodle was phenomenal! Not only was Morgan very good at what she does she’s very professional, and so kind and so loving towards animals. You can tell she really loves dogs! I wish that Petsmart could give her a two week paid vacation because she definitely knows what she is doing."

"Clover had a drop in nail trim today with Jenna K, who is always great with my pup as she gets anxious before a nail trim. Had her trimmed and grinded in 5 minutes. Thanks Jenna, and sorry I didn’t have cash for a tip—will take care of you next time!"

"So does Petsmart teach their employees to not even acknowledge customers any more. I get if you are busy but you could at least say I will be with you in a minute and not act like I am not there!"

"I love shopping at Petsmart for all my essentials for my Guinea pigs. Their store is always nice and clean and I can find what I need with no problem."