CVS Charles Town, WV 25414

"The problem was not the fault of the sales person. I feel that $8.99 is too high a price to pay for one container of shoe polish. I informed the sales person that I would complete this survey and never patronize CVS ever again. This is not the first time I have paid excessive prices at CVS.\nI doubt this will matter to anybody in the corporate structure, since customers are only \"sheep for the fleecing.\""

"So sick of the staff here having an attitude. I didn't pick your job and my daughter didn't choose to get sick. So sorry your job requires you to work. Didn't realize that was the customers fault."

"Person answering the phone hung up on me while I was trying to get more information about my medication. I was not given all of the info up front about the ordering status of this medication and I now need to get a new prescription from my doctor somehow ahead of the memorial day weekend. I highly recommend Washington Street location if using CVS in Charles Town."

"I came into the store for something simple. The clerk, James, was helping a lady pick out a newspaper. So, I stood at the counter and waited for him to finish helping her. When he finished, he had her come around me to check her out as opposed to helping the customer, me, at the counter and have her wait in line after she'd made her selection. I said nothing until he finished and asked him why would he do that, he began to yell, and throw up his hands as if me questioning his obvious partial and unprofessional behavior was unreasonable. He is extremely rude. I was at the counter waiting, and she had not made a choice yet. There was no reason, other than his prejudices, this made any sense. He was helping her, yes. But I was already in line. And yelling is never acceptable nor professional. I ask that you review the in-store footage to see how ridiculous his attitude and actions were. If it weren't for the manager, I quite possibly wouldn't have received help because in addition to James' rudeness and unprofessionalism, the pharmacy department has no clue about accepting deposits for Capital One, and the little tech in the back, instead of being a little more graceful and diplomatic with her approach, looked clueless and it showed in her behavior as well. Capital One's site instructs customers to go to the pharmacy department for these deposits. It helps being able to do this when you're wanting to send cash to your kid right away. But it doesn't help when associates, no matter what department they're in, are ignorant of the processes in place. I have never had such a horrible experience at any CVS I have visited. This visit was by far, one of the worst. \n\nDr. Akridge"