McDonald's

"Careful if they mess up your order. They like to give attitude if you have to come back around."

"I put in a mobile order.I sat in the drive thru at the speaker for 3-5min(Check the security footage). At the window, they read out a different order. I told them my mobile order again. The manager said rudely were you at the speaker. I said yea and I said my number. Manager Lisa impolitely slams the window in my face. She slammed the window so hard it bounced back open at the edge. I heard her start talking trash about me to the coworkers. Not simply talking trash literally using foul language. I thought to myself...what the (Y(. Another employee comes to the window asking for the code again. I could still hear the manager negative comments at the window when she was in the back. I said whats the manager name to this other employee. She said MOMMY LISA. I said no seriously, whats the managers name? She said we call her Mommy LISA, but LISA.I asked was that the manager? She said yea thats "MOMMY LISA". Furthermore, I was puzzled by the casual reference to the manager as "Mommy Lisa" by the teenage employees. It raises questions about the professionalism and work environment at this particular McDonald's location. Such informal and suggest a lack of managerial authority and professionalism. In light of this experience, I requested a refund and, despite initially leaving, I returned to request a receipt for the refund. Which at first Lisa shook her head and said no its already paid for then after telling her I never got my food and arguing with Lisa..etc she finally gave me a refund. It is disconcerting to witness a manager, responsible for handling customer concerns, behaving in a manner that could be likened to that of a child. The use of derogatory language, insulting customers to her employees, and the peculiar nickname only contribute to the overall sense of unprofessionalism. I hope you take this feedback seriously and consider the impact such incidents can have on the reputation of your brand. Whoever owns this franchise needs to remove this manager that act worse than a child. I find it challenging to have confidence in the individuals preparing my food in the kitchen when the manager's behavior at the window raises serious concerns. I can only imagine what is happening in the back of this kitchen when this type of management."

"Service is hot garbage, no one cares about your online orders or anything of that trash, they stand around and watch people at the counter, then act like its not the employees fault"

"Had to use the kiosk to order. The young man behind the counter was extremely busy. It bothered him to take a cash payment. It happens. Food was freshly made and a nice treat."

"This was the worst customer service experience I have ever had! I received a horribly undercooked burger through the drive thru. I called to request a refund and issue the complaint. The supervisor basically told me he didn't have time and the only way I was going to receive a refund is go back to this awful store. He did not seem at all concerned that someone could sick for consuming undercooked meat and never once apologized."