Citizens

"All of the staff is very friendly and personable and the customer service here is great!"

"Devron is great! I drive further to go to this specific office because of her!"

"We have been coming on and off for a few months to take care of some transfer things from PNC bank. Katerine has been absolutely wonderful and patient with the hassle pnc has put us through to do this. So happy we have got it all switched and will always come to Kat for any of our banking needs in the future. Her attitude and customer service is something citizens bank should be proud of having at this location."

"Today I was waiting at the door when they opened, needing a document notarized right now. The banker opened the door and when I told her what I needed, she said she left her notary stamp at home and informed me that I needed to call ahead and make an appointment for a notary service in the future.. It cost me $13 to get it done at the title and tag place. I think I need a new bank! 7-26-23 This is for weeks later. I needed another document notarized so I called the day before as previously instructed and made an appointment. I arrived five minutes early and waited 30 minutes to see Kath, the personal banker. She then informed me that she needed her manager's approval to notarize certain documents and that I would have to leave her a copy and come back the next day when her manager would return. So again, I drove down the road and this time spent five dollars to do what they should've done as a free service to a customer. She was rude, and the person who took my phone call was rude. I deposited $28k in my checking account in the last month. I wonder if that would be valued elsewhere? Something is wrong at this bank!"

"Today I went to the bank and I noticed the poor customer service they provided and its getting worse every time, I was trying to get help through the drive through but the line didn't move at all so I decided to go inside and get it done, I noticed only 3 people were working and one of them was in training which its ok and they were helping to another customer (taking forever) but the other person it seems like she wasn't doing anything but when she decided to help me I explain to her what I need help with and She said : what you need will take time and I don't have time, I will have to help other customer and you have to wait until somebody else is available so I decided to walk away of course frustrated and upset then when she saw I started to walk away she started to calling me to comeback to help me . 3 years ago and before the customer service was good in this bank what happened now ? no manager ? they don't care about the customers anymore ? I been customer for this bank for at least 8 years having personal and business account (they are not good with Business account either) shame on citizen bank Main Street"