People First

"I thought credit unions were supposed to be more personal and have higher levels of customer care. I am a small business owner who operates a service oriented business that relies on good customer service. I have been trying to work with People's First for the last 4 months since taking Power Of Attorney over my father's finances and medical situations. This bank does not answer the phone when you call, ever, and never responds to support questions via email. The only way to talk to anyone is by scheduling an appt online and then going down to the bank at your assigned appt time. The least they could do is answer the phones or respond to emails. Terrible customer service. I don't have time to run over to this bank every time I have a question. After looking at all the reviews here on google and yelp, this is a recurring theme. Management needs to take a look at this. Do better."

"Had a worst form of new customer experience yesterday they had scheduled me an appointment on Tuesday 26 few days ago at noon I arrived ready for the appointment only to be given a rude shock told shamelessly that my appointment had been moved to the next day without proper explanation no courtesy even to call send text or email a day prior informing of the changes despite having left my contacts earlier"

"Gavin Keen here, I have been banking with People First FCU for 5 years straight now. From starting with a a joint account to moving to a solo account I've never had any sorts of suspicious acts or fraud. However, out of the blue, I deposited a check from my employer via the mobile app. The money was accepted and approved and I made purchases with the check. However to my dismay, they flagged it as suspicious and voided the funds. It pulled from my savings and screwed over my account. The over the phone was of no assistance and spoke to me like I was 12, and when I went in to speak in person. I was told there was nothing they could do. That the multi-billion corp I work for isn't gonna pay the check I deposited. I wasn't notified of it being flagged as suspicious till I walked in to the bank. I'm not valued as a member, and I will be taking my service elsewhere. Edit : I have just received the letter that the check was flagged as fraudulent. The reason is "Reasonable Cause to Doubt Collectability". This letter was sent out the 13th of November, my check was deposited and funds were approved on the 10th of November. They text me, email me, and have my phone number but they decided to send it via snail mail."

"2 and a half stars in a generous rating. Save your time and go elsewhere. They have tons of issues and noone seems to know how to solve them. 5 weeks now act wont allow me to pay bills. Im beyond pissed and keep getting your act is fine. Believe me I took every step humanly possible to make sure it wasn't my end."

"I have never had a positive experience at this bank. The staff is not helpful and uninterested. Getting anyone on the phone is nearly impossible. They hold my funds hostage for days, even when I deposit in person. I’m so glad I chose not to do my business banking with them, and will be closing all of my personal accounts immediately."