At Home

"If you are a veteran or spouse of a veteran don't shop here ever. They don't honor what the previous policy was and just changed it without even saying "that because you were unaware of the change we will honor it this time but we can't do it again" That's how a good manager with proper training in customer service would have done so. However Beth the "store director" obviously doesn't have proper training. She should 100 % not be in that position. She needs to be fired or demoted. She is absolutely awful and accused me of altering my husband's veteran ID. How insulting and rude!! I had all the proof I was his spouse. I have access to my ID account to show her his military status. Our name es address everything all matches. She declined my military discount on over $400 worth of merchandise. I spend thousands of dollars in At Home stores each year (I usually shop up north not fredericksburg and im glad for that as if I had come accross Beth in the past I would have stopped shopping there stores a long time ago) Beth is the most disgraceful manager. Beth you need to learn how to treat people!! Your stores and parking lots are always empty. It appears all of your stores in VA anyway are hurting for business and to treat a good customer this way needs to be addressed by upper management and the At home Corporate office who I will be emailing. Beth you're behavior was disgusting. You need to find a job that doesn't require customer service skills cause you have none. Nice to know that this is how At Home treats there service members and there family's. There are definitely better places to shop for us. I won't be back and will be telling my friends and family to do the same. Shop Homegoods better prices and merchandise. At home is overpriced as well. Did I mention this store is dirty and disorganized as well. The other a stores (Dale City, Manassas, Chantilly) are organized and clean. Overall Beth you need to do better, get fired, or find a new line of work cause this isn't for you."

"You can find some pretty good deals here. Huge store, so there's ample variety for you to choose from. You can likely find what you're looking for here."

"Very disappointed, prices have really increased here. I overheard several conversations where customers were all saying the same thing. I used to really enjoy walking around in this store finding good bargains. Oh well, on the up side, I just need to find somewhere else to shop!"

"I love the products that are carried at the store, but the checkout process needs to be improved. I stood in line to check out for just over a half hour. All the registers were open, but every customer that went through the line had to listen to all the "sign up for this, that, and this other thing." I have the special customer account, and I still got harassed. It would have been easier to order the same product from Amazon, and I'd be willing to add a few dollars rather than stand in a long checkout line. (I prefer in store shopping, just not wasting my time)."

"Store was organized. They have a large variety of household products. I am not shopping for Christmas decorations yet, so I don't know exactly what they have but I did spot some beautiful decorations when I walked into the store."