Sleep Number

"Stopped in the Sleep Number store to replace my pillow. Dominique helped me. She was extremely knowledgeable, personable and helpful in every way. A very awesome experience! Thank you, Dominique!"

"DO NOT BUY!!! I purchased the Climate 360 for $12k. Worst experience imaginable. Bed was delivered damaged. Aside from the damage, it was the worst night's sleep I've ever had. When I called customer service, I was told there was nothing they could do. I've processed my return after one night and they're charging me $300."

"Do not ever buy a mattress from Judy at the Fredericksburg store! She sold me a mattress (C2) for my RV only to have them tell me when it got delivered that I could not use it in my RV or it could blow up and they would not cover it! Judy also put my mattress on my mothers account (even though I had my own) so when I ultimately ended up returning it, my mothers credit card was refunded NOT MINE that was used for the purchase. Seems like fraud but corporate threw their hands up and said sorry, nothing we can do. Really disappointing after being a customer for over 5 years. Will not recommend them due to this fiasco."

"We had a great experience purchasing our new bed. The sales associate was very knowledgeable and patient with all my questions and research. I was upfront and said I needed to vet a few more mattresses before I purchased one. No pressure Sara was great and the best mattess won!"

"I had my worst-ever retail experience with Sleep Number. Sorry the review is so long. My experience was longer! Let me start with the one positive: Dominique did a good job explaining things and taking our order, and helping me at the end of this story. I bought 3 sleep number beds last month, replacing all our beds. On the day of delivery, well into the 4 hour delivery window, I got a call from the company telling me the beds weren't coming. For another 19 days! Thanks for the early notification! This was a serious problem, because I had given away the beds and had company coming. So I put the bed platforms up against the wall, borrowed inflatable beds, and that's how everyone slept. See the picture. I called customer service 3 TIMES over the next two weeks. Each time a recording said they would call back the same day. No return calls! I called Seth, the store manager and he said he would look into things and call me back that afternoon. Only after another visit to the store did he call me back, a week later. He told me to call customer service. Nineteen days later, the beds finally got delivered. Then the Sleep Number app wouldn't work for me - the email in their system was wrong. To address the problem I had to call Customer Service. Once again, to no avail. A third visit to the store, and help from Dominique, finally got me a call back from customer service, and the app problem was fixed. This is my first one-star review ever. And my last Sleep Number purchase!"