Simms Furniture & Interiors

"Just spent a few bucks on a couple of Century sofas at Simms furniture and were totally happy with the service we received from our salesman, Cameron. He was knowledgeable about the product and process and if he didn't know the answer to a question, he found it for us. We've bought lots from Simms over the years and know we'll receive the same outstanding service as we always have."

"I purchased a new home in Fredricksburg and started my hunt for some new quality furniture. I thought I stumbled upon a quality furniture. I am torn with my rating because Darlene was very helpful. She promptly greeted me and answered my questions the best she could. She was waiting for the store manager, after browsing for an hour and a couple phone calls. I left an message after 2 days I called back. Eventually I got my questions answered. I ended up ordering a sofa online with Darlene taking my info and request for Memorial day sale, cash discount and/or military discount . Lisa stated they don't do holiday discounts. Low and behold my sister receives an flyer in the mail about a 4th July 30% off discount I call to inquire because I still have not received my sofa. Lisa's new story is the sale is only for her previous customers. Okay 2K down and I am not a previous customer. The military discount is offset by the heavy furniture discount. Good furniture is heavy and the price typically reflects the fact. Customer service by the manager is a joke. I hope Mr. & Mrs Simms have another heir to step in before their daughter ruins their good name in the furniture business. Buyers beware. My July delivery is now late August. I haven't heard from Lisa. The furniture price does not equate to the customer service. Back on the hunt for a quality furniture store with quality furniture and service."

"I ordered a chair on 6/3/23 and was told it would take 2 to 4 weeks to receive. I have called and spoke with Doreen several times and keep getting the run-around. She keeps telling me she will call me back and never does. When I do call back, she always seems to have an attitude. Today is 7/18/23 and I am still waiting to hear from Doreen. Customer service is a joke at this store. I have purchased several items in the past with no problem. The Service has really gone down hill! Once I get this issue resolved, I will not be shopping here in the future. Buyers beware. They don't care about you or service. They only care about collecting money and then can't deliver what you purchased."

"Misleading, terrible communication,…I asked for a quote for 4 blinds and special ordered them in July. I had to wait 3 months for them to arrive and it ended up being only one blind. So disappointed and no apology for the mistake. Had to pay $800 for the one blind even though it was their mistake."

"Simms Furniture and The Carpet House use to be our favorite Furniture And Carpet store in Fredericksburg , Va. Over the past 15 years or so, we have spent well over $100,000 in these stores in Furniture, Carpets, and Accessories. In the past, we were always recognized and greeted by staff, and felt welcomed each time we shopped at these stores. However, over the last few years we have noticed many staff turnover, and been greeted by unfriendly staff, felt like we were looked down upon by staff, and had to hunt down staff to answer questions, while being made to feel like we were annoying them. Recently we ordered carpet pads, and told they would be ready on the following Tuesday. On Wedensday we received a call saying they would be ready Thursday morning, then later told Thursday at 3:00. When showing up at 3:00, the carpet pads were not even cut yet! We also recently bought custom furniture at Simms and were told the Salesperson would be at our house when the furniture arrived to help with setup. They did not show up or call to say they would not be there. The lack of respect and friendliness towards customers speaks very poorly of these stores and we will never shop there again. We have given them many chances to improve, but only see these stores deteriorating in their customer service. I recommend driving to Williamsburg or other high quality stores that sell high end furniture over shopping locally at Simms or the carpet House and taking the abuse they provide to their customers!"