Furniture & Mattress Outlet
13805 Mount Pleasant Drive, Woodbridge, Virginia, United States
About the Furniture & Mattress Outlet
Furniture & Mattress Outlet is a premier furniture store and home goods store located at 13805 Mount Pleasant Drive in Woodbridge, Virginia, United States. Our spacious showroom offers a wide selection of high-quality furniture and mattresses at affordable prices. Whether you're looking to furnish your living room, bedroom, dining room, or home office, we have everything you need to create a stylish and comfortable space. Visit us today and discover why we are the go-to destination for all your furniture and home decor needs.
Photos of Furniture & Mattress Outlet
13805 Mt Pleasant Dr, Woodbridge, VA 22191, United States
Opening hours of Furniture & Mattress Outlet
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 21:00
Sunday:
10:00 - 19:00
Reviews of Furniture & Mattress Outlet
"I recommend this store if you're looking for some furniture and/or mattresses. They have prices of all kind & according to its quality. Plus, they have good customer service. Martha was the one who helped us out & my husband and I were very satisfied with the service that was provided. It wasn't just about selling. She engaged with us and was very friendly. It honestly felt like we were friends. Thank you for your service! For those of you wondering if to give this place a try, I say. Yes. Give it a try."
"It's really too bad because I really wanted to support a local small business. Unfortunately my experience here was not that good. The purchase went smoothly when I worked with the salesman and I purchased quickly in part because of a promise that if the bed was not firm enough, that I could have an exchange. However, when I tried to exchange the mattress 3 days after the deliver is when I ran into issues. When the manager called me back he said they normally don’t do exchanges but that if I wanted to that I needed to let them know within 24 hrs. I understand every store has their own policies but don’t you need to let customers know these policies when purchase it? Further, the manager said I would need to pay $45 dollars in delivery fees to exchange it. After hearing this, I lost all confidence and I told him don’t worry about it. I just didn't want to deal with it anymore so I hung up the phone before he finished the conversation. I lost confidence because the way he was putting it, it sounded like he was doing me a big favor and it was me who was giving them trouble. How is it a big favor to keep a promise their salesman made? Some additional details: the mattress was delivered on a Saturday night around 9:30pm (with 30 mins prior notice). I slept on the bed for a few nights and my back was hurting because the mattress was too soft. I went back to store on Tuesday to express my concerns, and I got the call from manager on Sunday. Also, the mattress itself is fine. My kids love how soft it is but it makes my back hurt every morning. I kind of wonder if they gave me a mattress with the wrong firmness. Honestly I needed more furniture (headboard, another mattress for my son, etc) but after this experience I won't be back. Again, the purchase experience was pleasant, but the after-sale experience was not. You might also want to get any promises in writing, as uncomfortable as that might be to ask for."
"Great customer service! I bought a bedroom set from this location and they delivered it within a few days and built it for me. The price was great too! The guys at the store were very friendly and helped me pick out the perfect set for me. Highly recommend this store and will definitely come back for any other furniture or mattress needs."
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