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Bif Furniture
10355 Fairfax Boulevard, Fairfax, Virginia, United States
About the Bif Furniture
Bif Furniture is a premier furniture store and home goods store located at 10355 Fairfax Boulevard in Fairfax, Virginia. As a trusted general contractor, we offer a wide selection of high-quality furniture pieces and home decor items to suit every style and budget. Our experienced staff is dedicated to helping customers find the perfect pieces to transform their living spaces into beautiful and functional environments. Visit Bif Furniture today and discover the perfect pieces to enhance your home.
Photos of Bif Furniture
10355 Fairfax Blvd, Fairfax, VA 22030, United States
Opening hours of Bif Furniture
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
12:00 - 17:00
Reviews of Bif Furniture
"We've had two excellent experiences with BIF Fairfax over the years. First, to add furniture the house at Deep Creek Lake in 2008 and now to bring in furniture, a sectional sofa and a recliner, for the condo in 2023. The powered recliner malfunctioned and Sarah worked to quickly get the custom color replacement recliner replaced. Overall, the furniture selection available, the sales and delivery process and the support from Sarah and management was terrific."
"I recently had the misfortune of using BIF for their services, and I must say that I am deeply unsatisfied with both the quality of their products and their customer service. When I tried to reach out to their manager and salesperson to address these issues, the experience was equally disappointing. It took an inordinate amount of time to get a response, and when I finally did, the representative seemed disinterested and unhelpful. They offered no viable solutions to my concerns and simply seemed to brush off my dissatisfaction. I thought BIF had good quality and amazing customer service. Of course, all their products have very good quality, but the prices are expensive compared to other furniture stores. Unfortunately, the manager is disrespectful and unfriendly. I will never buy anything from BIF anymore."
"My first experience with BIF was nothing short of amazing. I actually called them about a particular sofa and if they have it on display. Sarah answered the phone and not only confirmed that the sofa is available, but also sent me some pictures and information on it plus some other options. I stopped by the same day and met with her. Once I gathered all the info I took it home to discuss it with my wife and throughout this time stayed in contact with Sarah over texts and phone. She always responded right away and kept me updated with their incoming pieces and factory delivery schedules. Always a pleasure to speak with. She really guided me well with all the furniture pieces we were looking for and worked out prices for us that were quite fair. Some of our pieces got delivered today (a few days ahead of schedule) right on time and the delivery team was courteous too! Whenever I am in the market for furniture in the future Sarah and BIF Furniture will always be my first stop."
"I had an overall great experience. Sarah is very nice and helped with our purchase. She offered to help as we stepped into the store and answered our questions throughout our time in the store. We didn't make the purchase right away and she answered our follow up texts and calls nearly immediately. which was great. She took our deposit over the phone but didn't email us anything as confirmation, there are definitely rooms for improvement here. We purchased a bed to our new house, so on-time delivery is very important; and the truck came on time, the two guys delivering and installing the bed were friendly and got the work done. Bed looks great, no scratches, no damages. I was glad this came much smoother than what others had gone through."
"We purchased a leather sectional from this store back in Febuary 2019 which in itself we had issues (delivery ended up scratching the sofa pretty severely on multiple corners) which they replaced with a new one 5 weeks later. The new sofa however had a malfunctioning zipper on the bottom of the sofa where the cover would not zip and simply hang down to the floor. We contacted BIF the day we received the 2nd sofa (May 20, 2019) and they said they will send out a repair technician to our house. May 24th we contacted them again since we heard nothing for 4 days and the Manager replied (via txt) he would check. No word again so we reached out on June 2nd, and they said they received the zipper head from the vendor and they would send the technician that following Thursday or Friday and he would confirm with us before they send the technician to us. June 11th the manager texted and asked if they can visit either on the 12th or 13th which we replied 13th. June 13th comes around and the "technicians" say they cannot fix the zipper. We contacted BIF again and this time they said they will send a "expert" to sew it up? I confronted the manager since we thought we waited 3 weeks for the so called "expert" who had a zipper from the manufacture but it turns out the individuals who came to our house were not specialized in the repair...Why would they send unqualified people to come try to fix our couch? skipping forward...We heard nothing from BIF so we contacted them again on June 21st asking for an update. Manager replied "I will let you know by next Monday. sorry for the delay". Monday comes no reply. We feel bad since we keep calling asking about our repair so we decide to give them some time to reach out to us instead of us constantly calling/texting them. Nothing so we finally reach back out July 27th..Manager replys back July 29th "sorry we will come this Thursday and attach new bottom fabric. Thursday or Friday, I will confirm this Wednesday for the date and time". This was the last time we heard from BIF and I am writing this review December 9th 2019. 7 months after our initial complaint and still not resolved. We pretty much given up on the store to fix the sectional now that the return policy is no longer valid. OH I almost forgot..we found the same sectional online $2000 cheaper than what they charged us. Take away notes. Overpriced furniture, lack of communication, and unfulfilled promises. I highly suggest looking elsewhere for furniture."
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