Lowe's Home Improvement 45430 Dulles Crossing Plaza, Sterling, VA 20166

"lowes is great for home goods and spicing up your home. everyone was super nice and polite and the outdoors section is vast. the entire store is very big with a lot of items that you can buy. there are no other spots that i would shop at"

"Nice store, polite and helpful employees. It has the best price for bagged gardening soil."

"Came to find a furnace filter in an unusual size. Only one option, the cheapest filter (priced at $1.98 each). Oh well, it’ll do for now. But the item didn’t scan at self checkout, and so an employee came to assist. Turned out the product wasn’t in the system, so she called a manager to attempt to add the product in. The manager scanned the filter and dismissively said, “we cannot sell this to you”, then turned to the other employee and started explaining to her that the price should be $6, but they can’t sell it because it’s been discontinued. So I chimed in and mentioned that there were around 30 of them on the shelf, nobody else has them, and I’m literally here trying to give you money… once more, I was told “no we can’t sell this to you”, and then ignored. So yeah, I’m not coming back. It’s not even about the filter, I’ll get one online. The real issue was the way I was treated. There was no reason to be rude, and I would have appreciated an attempt at being helpful, or an offer to order the correct product. I’ve been shopping at Lowe’s exclusively for my business purchases for the last 6 years, but there’s nothing there that I can’t get from the Orange store so that’s where I’ll be taking my personal and professional business from now on."

"I had an issue with an order online and went to the Sterling VA Lowe’s store to get it resolved. The manager at the costumer service, I think his name is Clifton, resolved the issue to our satisfaction, best experience ever. I really want to write this review because he was amazing and what a manager should be. Thank you!!"

"Started to visit Lowe’s not just Home depot and while both have many of the same things, they have theit own brands such as fans. I do find more staff at Home Depot to hep out. But then at Lowe’s there are always staff to help bring out heavy items to your vehicle. Went Black Friday to look for fans but no help so just bought on Amazon. That’s not good for box stores like Lowe’s."