Dunkin' 111 Kenwood Road, Pasadena, MD 21122

"They are usually fairly quick, always smiling, and they don't question my strange order of "plain bagel with a slice of cheddar." Some dunkins have questioned me like I don't know what I want..I know it's a strange request, but it's nice to not be treated like an idiot."

"When they mess up your order they are rude about it when you tell them that the order isn’t right. This is the second time they have had an attitude when I told them that my order was wrong. The first time they got mad and thew my card across the counter. So I figured I would give them another try but now this. Very disappointing."

"Sometimes you have to wait a little longer in the drive through on the speaker. Faster to go in and get your order but I like this one."

"Amazing food, lovely service. The only thing is sometimes they will mess up the order but it’s never anything really serve."

"So I've been here a few times. My most recent order was excellent. I ordered on the app and we had about six drinks in the order. When we pulled up to the window the drinks came out and each one has a label to indicate what each drink was. That was fast improvement on the way it has been in the past. One of the issues with my previous visit was that when you order on the app they only ask you for your name and not the order number. So if your name is common then you may end up getting someone else's order and have to wait while they locate your order. I would recommend asking for the order number and not the name as it at least identifies the actual order. The only other show I've had with this location was when I ordered ahead donuts and boxes of coffee for my work. I ordered about an hour ahead, arrived, gave them my order number and pulled up to the window where I was told to please park the car and come in. When I went in, I was told that for larger orders I should have called ahead to let them know so they could have made additional coffee. If ordering ahead is a requirement then that really should be listed on the app or remove the ability to make larger orders via the app. In my opinion if I order on the app an hour in advance then there shouldn't be an issue, or there should be an option to select a pickup time. Other than that the location itself is rather clean, the people for the most part are friendly, the drinks are made well and the donuts, well they're donuts, so not so great for you, but great tasting."