Ashley Store,

9900 Fairfax Blvd, Fairfax, VA 22030, United States

"I’m very disappointed in furniture stores these days. The model is simple, customer goes into a store, picks out their item of choice, pays for it, and the item that is selected and paid for gets delivered. Customer service is the focus here and a monetary transaction helps the company. Easy, right? Not in this case, customer goes into this particular store, picks out their item, pays for it, and the wrong item gets delivered. After a whole day of no follow-up, the company finally admits it’s their fault and makes the customer wait another three weeks to get the item that was originally selected and paid in full. However, then tells the customer, they don’t have to pay anything because it’s the company’s fault. Seems reasonable, right? No. Of course the customer should not have to pay anything, they already paid for what they wanted and didn’t receive it. The company (Ashley) should have offered more consideration for the customer who is now inconvenienced for the next three weeks without a couch. It’s hard enough for a young person to begin their adult life and be responsible enough to work hard for the things that they want. To now, not even able to come home from work, after a long day, and sit on the couch that won’t be there for another three weeks. Do better, Ashley Furniture. - Signed a disappointed Parent."

"My wife and I just left Ashley's Furniture in Fairfax, Virginia and had an amazing experience! Hassan, our salesperson, was the best salesperson we could ever ask for. We will 1000% be back there to continue furnishing our new home!"

"My husband and i came to Ashley in Fairfax to eye shop and we left with a dining set and living room set only be a we had the best sales person Hasan! He took very good care of us, was patient and was very helpful with giving us his thoughts which made the buying process easy and smooth. If you go to Ashley’s in Fairfax, ask to speak with Hasan."

"We bought a sectional at Ashley’s in Fairfax this week. Cindy was very helpful, knowledgeable, and attentive. She let us have our space to look around but was also there for any questions along the way. She helped us with the configuration that would work best in our space and we were grateful to have her expertise. We are excited for our beautiful new couch!"

"Aisha was very helpful, checking in on us without hovering or pressuring. Even worked to get us a better deal to combine the store sale with our coupon. Ended up buying multiple pieces we really like at a good price and good quality."