Rent-A-Center 5652 Baltimore National Pike, Catonsville, MD 21228

"I have had a great experience"

"I am so pleased with Rent A Center Catonsville where Ace is the Manager! She does an awesome job of making sure her customers are taken care of and satisfied with their purchases. I had a recliner chair previously that wasn't a good fit for me. When I called Ace and told her I wanted a different recliner, she did everything she could to make sure I had the one I wanted. She guided me to the website to look at chairs they did not have in stock at the store. I was able to order the one I wanted and it was delivered in good time by an amazing young man name Leroy. It was a huge chair and he handled it magnificently getting it up the stairs and installing it. He was gracious and very personable, and although it was not an easy task...he maintained a manner of politeness and positivity. Thanks Rent-A-Center Catonsville 5652 Baltimore, National Pike, for always making my transactions with you a great experience. Thank you Ace for the awesome job you are doing. You give excellent Customer Service!!! Wishing you all continued success in this new year 2023!. I Love My Chair!!!!!"

"Mr Emanuel was a great sales men he really helped me find amazing furniture he was very patient and helpful"

"So I tried to be understanding when I waited a hour in the store for info and prices. Then I tried to be understanding when my delivery (that i paid for) was scheduled for between 2-4. I called the store at 430 and was informed that there was a 'miscommunication' and that my furniture hadn't even been picked up, it would be delivered at 7pm. Ok. Delivery came and literally got only my dresser and my headboard. My footboard, platform frame , side rails and night stand were missing. Super inconvenient but they told me they will deliver tomorrow at 6pm. Its 7 now. Still waiting. Contacted corporate and was told it was up to store managers discretion if I was compensated. Talked to the store manager and was informed because I paid in full there was nothing they could do for me, had I set up set payment plans then I could have been compensated. AND the rest of my furniture will be sent in TWO deliveries at some point. Worst experience ever. First and last time going through rent a center. Update: so my platform bed is here and nothing else. The rest will be delivered tomorrow apparently. AND while he was putting together the frame he knocked over and BROKE the screws out of the headboard. I just can't"

"Shady! They say one thing and don't own up to it. I locked in on a certain date, and called multiple times to confirm delivery, the lady on the desk TOLD me that the payment didn't affect the delivery. After waiting hours after the scheduled time, I call back, and was told "its too late for delivery" and that I had to reschedule. I ordered a bedroom set, and was promised a new mattress, when it arrived it was used and smelled like cigarette smoke! The pictures are VERY misleading, none of the products were remotely close to the pictures advertised on the website. The prices are super inflated for what you get,(which ain't much)....overall its a bad business, unprofessional because of the lack of integrity, and just to costly. Steer clear from Rent-A-Center."