Ashley Store

"Khaleeullah greeted us since we walked in& constantly asking if we needed help& gave us many options! After seeing different option he helped us pick out our sofa& dining table for a good price!!! AWESOME guy!"

"If I could give 0 stars I would. This is by far the WORSE Ashley’s I ever came across. They are very unprofessional and rude after they get your money. They made a mistake with delivering me the wrong color furniture that I paid $1300 for. They don’t take accountability for their wrong doing and try to blame everything on you. I ordered a tan couch from the showroom floor and they delivered a grey couch that wasn’t even on the showroom floor for display. how do you mess that up? It was THEIR mistake. so November 15th I was due for someone to come to my house to pick up the wrong grey furniture (love seat and couch)and deliver the tan couch that I purchased. The driver did not give me time to meet him and get my furniture taken away, before he pulled off I called him and he tells me oh I already left call and reschedule and pay another $150 fee. So I called the store in cantonville to address the issue and they never have an answer they talk in circles and always say let me have my manager call you back and they never call back. So I called corporate to address the issue and the manager at corporate was just as nasty and rude. All I wanted was the color couch that I paid for. I even was willing to pay again the reschedule fee just to get this couch out out my house and get the couch I originally picked out . The manager said she closed my ticket and was not sending me another driver and how it’s an even exchange and the couch is mines now. They don’t even work with you or care that you’re a paying customer. So now I’m stuck with a grey couch that wasn’t what I originally picked from the showroom floor at the store. They are evil and karma will hit them. Stay away from this store and beware if you want to be tricked and scammed out of your hard owned money. This Ashley is ghetto. Go where people have class and dignity with them."

"**BEWARE** If you're even considering buying furniture from this store, I strongly suggest reading this review and checking out the Better Business Bureau website reviews. I made the mistake of buying a sofa bed on November 6th, which arrived at my home today- a full month later on December 6th. But that's not even the worst part. The item delivered was the wrong piece of furniture! I called the store immediately and spoke to the manager (Will). He promised to call me back at noon to check if they had the couch in stock. However, he never did. Upon calling back, I was informed that he had already left for the day. The best is yet to come. When I explained the situation to Aleena Khan, the customer service representative, she blamed me. She explained that it was my fault that the order got messed up because I did not clearly articulate to the sales associate (Ana Rivera) that we wanted the sofa bed option. What??? "Of course I did. However, she was not even willing to consider the idea that THEY made the mistake. Now, I am stuck with a 30% "restocking fee" and no couch. For reference, the sofa bed couch cost $824, and they made a $250 mistake (30% of the cost) that I am paying for. DO NOT BUY ANYTHING FROM THIS FURNITURE STORE!!!!!"

"We purchased $3673 of furniture at Ashley’s Aug 25. The salesman Thaer promised us we would have it delivered by sept 15. We purchased this based on this delivery “promise” due to needing it for a special occasion on Sept 23. We asked to cancel it since we have not received it yet and they said it’s 30% of sale to cancel the order. We are extremely disappointed. The salesman was so assuring we would have it. I feel he totally lied to get the sale. We expressed how important it was to get it before the 23rd and they did not fulfill their promise. Very unresponsive as well."

"Big beautiful store, nicely laid out so you can walk through and enjoy your shopping experience. I will say though that this is one of the less impressive Ashley Furniture Stores I have been to. The furniture stock looks like nothing new had been brought in for quite a while. We visited in August 2020 and was super disappointed. I don't know if it's the Pandemic that has affected this store so badly, but they are badly in need of a refresh. They need new stock. I also didn't find what I was looking for so there's that. Good natural light coming in the front of the store though. And fairly decent pieces of furniture albeit dated."