The Woodland Mills 4685 Shaffers Church Road, Glenville, PA 17329

"First, I will say that the production lead time on this product is loooong. Three-and-a-half months for me (including the holidays). There is not a lot of proactive communication about order updates either. But Woodland Mills does respond quickly to questions. Why the five stars? This is a very high quality, high value product for the price. It is *not* IKEA grade whatsoever. It uses similar design, but the materials far exceed IKEA quality. The pine boards are flawlessly finished and the joint connector nuts, screws, and pegs are steel (not plastic or pot metal). The back isn't paper, but 5/8 in. pine. It's beautiful. The instructions are very clear and the packaging was perfect. There is pride in the design and manufacture of this product. It clearly states on the website that the shelves need to be assembled and finished with stained, so I was expecting that, and honestly, for the price, I'm 100% okay with it. Prebuilt and stained shelves are 3x the price and don't look any better. I would recommend these to my carpenter father."

"IKEA quality at best. I had ordered a bookshelf during the pandemic, so delays were the norm. But the wood used to manufacturer the book case was like basswood. No structural integrity and the design obviously required a strong hardwood, like maple or oak for durability. I should have made a claim with Etsy, but whatever. Buyer beware."

"Very disappointed in the 8 months it took to receive ikea quality furniture with no finish. Terrible customer service with a different excuse every time I enquired. Find someone else. Buyer beware"

"WORST CUSTOMER SERVICE. I waited 5months for a 2bookshelves for the owner to CANCEL the order on me , because I asked why it's taken 4x longer than initially was told. I would never have bought this product if I knew how long and hassle this was going to be. His excuse is it's only him but, the customer shouldn't suffer because you don't know how to run a business. I'm beyond upset right now , I have emailed proof of our conversations."

"We ordered a bookcase at the beginnining of the COVID pandemic. Because of that, it took longer than expected to arrive. When I emailed to inquire about when it would arrive, I always got an email back with an explanation. I was satisfied with this becuase of COVID and because of the quick response to my emails. On my second email to them, they shipped my bookcase rushed because it had taken longer than expected and they did this without my asking. I feel I got good service during a tough time. Also, when we got the bookcase it was in good shape and also very pretty when put together. A solid wood bookcase that is 82 inches high for less than $300 and made in the USA? Fantastic. I recommend this company because they are manufacturing quality products that are HARD to find in the USA. They are also delivering quality for a VERY fair price and helping our biosphere (environmentally friendly) instead of hurting it. Even the packaging had minimal foam. and was mostly recyclable. Congratulations to them, they deserve support. If you are ok with being patient for it to arrive and also with putting it together, which is simple but not necessarily really easy (you may need a smaller screw driver which can get into tight spaces. We had one which made it easier to put on the mouldings on the sides of the front of the bookcase) then it is entirely worth it. Just have patience. Thank you so much Woodland Mills!"