Mattress Warehouse of Ellicott City

"Noah (Ellicott City location) was very helpful and professional with two very particular and choosy individuals!!! KUDOS TO NOAH!!! Ask for him when you stop in!! Noah gets 5 stars. The delivery drivers, however, were absolutely awful and the reason for 1 star. Beware!!! The delivery window we were given was 7:15am to 10:00am on a Tuesday morning after a snow. My significant other and I had to take off from work to meet the delivery personnel due to the very early time window. We were en route to our new home, 5 minutes from it, and would be early to the appointment by 12 minutes when one of the subpar delivery drivers called and said they were leaving as they could not get up the driveway. Bull____!!! One of our neighbors had nearly completed clearing the driveway (shared driveway) and if the delivery drivers had waited until 7:15am, which was the start of our time window anyhow, they could have driven it right up the driveway no fuss at all and delivered the mattress. Instead my wonderful significant other and I lost time from work and drove through a snow for nothing. Mattress Warehouse did not make it easy to reschedule and has offered zero compensation in spite of this. It took multiple phone calls to reach a human being to try and get things rectified. Now we have to spend an unknown amount of time on a Saturday to try and get it delivered after rescheduling. Why is the time window unknown??? Mattress Warehouse calls, texts, or emails you your time window the day or night prior to delivery. Just like you are going in for a medical procedure. Thanks for the despicable treatment Mattress Warehouse delivery..."

"Needed two mattresses, and Noah was very knowledgeable and helpful! He helped us get what we needed fast, he was super friendly, and make the process very easy."

"Dan gave us an in-depth overview of the many options available to help us find a bed that was perfect. We appreciated the time he spent with us and all the great discounts that he was able to apply to our purchase. Very knowledgeable about how to get the best sleep possible. You won’t be sorry if you stop by to see Dan."

"Me and my fiancé had a great experience; our sales person was Daniel. He started us off with a sleep test, respected and worked with our budget while keeping our needs/wants for our mattress in mind. Recommended great products and accessories. Helpful & not aggressive sales tactic's! Which we appreciated. We would go back & buy from them again."

"Dan and Nickole were so friendly, helpful, and knowledgeable. The bed match technology was super helpful to figure out the type of mattress that’s best for our body types instead of choosing at random and helped to narrow down our choices. Nickole is very personable and helped provide info to help us make the best choice! Thank you!"