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Regency Furniture
7320 Guilford Drive, Frederick, Maryland, United States
About the Regency Furniture
Regency Furniture is a premier furniture store located at 7320 Guilford Drive in Frederick, Maryland. Offering a wide selection of high-quality furniture and home goods, Regency Furniture is the go-to destination for those looking to furnish their homes with style and sophistication. With a vast array of furniture options to choose from, customers can find everything they need to create the perfect living space. Whether you're looking for a new sofa, dining set, bedroom furniture, or home decor accessories, Regency Furniture has something for everyone. Visit us today and experience the luxury and elegance that Regency Furniture has to offer.
Photos of Regency Furniture
7320 Guilford Dr, Frederick, MD 21704, United States
Opening hours of Regency Furniture
Monday:
10:00 - 21:00
Tuesday:
10:00 - 21:00
Wednesday:
10:00 - 21:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 19:00
Reviews of Regency Furniture
"Scarlett is truly amazing she took the time to work with me on finding the perfect couch! She worked up a wonderful deal for me as well! Forever indebted to you guys thank you for the wonderful team!"
"Ordered a bed from the store on 12/27/23. When setting up for delivery, I was told that it could be delivered on 12/30/23, told them sounds good let’s schedule it and they appeared to do so. I ask what time should I expect them and they tell me they don’t know but I need to stay home and wait for a call from them when they are how ever far away. Ok. Well at 1pm on delivery day rolls around and I’ve heard nothing, I try calling the store for additional info and if I could get a time range of when to expect them. NOTHING. No one picked up the phone ever for 1 hour and 30 min. Absolutely awful. I call their number on their website and I did get an answer. I then learn that no delivery was ever setup. What doesn’t make sense is why would I purchase a bed, ask for delivery, pay for delivery, and they never have any delivery date at all in their system. Why would this ever be a thing? So I’m then told that the closest date I can get this delivered is 1/9/24. This is just the most unprofessional company I’ve ever ordered furniture from and just the utter lack of awareness from all is just utterly baffling. I will never order furniture from this place ever again."
"Joanne is the worst. She had the audacity to hang up on a customer. I’ve been calling for weeks to get a copy of my invoice. I even went to the store They won’t give me a copy of my invoice. We received an up charge on our synchrony account and are not able to see where the price increase occurred. All we ask them is for a copy to see and they refuse to give us a copy."
"Buying our couch has been the best experience! Alex was the most helpful and she was the kindest person and genuinely cared about us getting what we want. The store manager Chris was also the best! Definitely come here"
"This is by far the most horrendous experience I have ever had with a furniture company. Can you believe it? I was supposed to receive my delivery on September 3, but guess what? The audacity! The store had the nerve to call me on September 5, two whole days later, just to inform me that the delivery has been delayed for not one, but two weeks! Can you imagine the frustration? And as if that wasn't enough, after the two weeks had passed, the store had the audacity, yet again, to call me and inform me of another two-week delay! Unbelievable! But wait, there's more! When those two weeks were finally up, the store had the audacity to call me once again, only to announce that the delivery has been postponed for a whopping 30 days! Can you even comprehend the level of incompetence? It's mind-boggling! But here's the kicker, my dear friend, when I first made the purchase, Chris, the so-called manager, made promises upon promises, assuring me that there would be no delays and that my furniture would arrive within the initial two weeks. What a load of nonsense! Throughout this excruciating process, I had to resort to calling Chris a total of 10 times, but guess what? He never returned a single one of my calls, and he was conveniently unavailable every time I tried to reach him. Can you believe the audacity? I mean, who does he think he is? I wouldn't even dream of recommending the Frederick location to my worst enemy. The staff there, let me tell you, they are beyond rude, and as for Chris, well, he is nothing more than a bold-faced liar. He doesn't even have the guts to pick up the phone and call his customers back when he so clearly messed up. Unbelievable! Fortunately, I was able to get a full refund after driving to the store three times"
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