Lillian's Nails

"I can honestly say I’ve never experienced service here because every single time that I’ve tried to get serviced these people never abide by any of their rules. The doors clearly say they close at 7 o’clock get they were closed at 6 o’clock. Also, they say that they take walk-ins, but when you walk in, they always say you need a appointment or to come back more than four hours later so that’s false advertisement I honestly I’m not even the type to make negative reviews but I’m so sick and tired of wasting my time and coming to the salon which is the closest one to my house and they could never accommodate me ever It’s just very frustrating. I don’t understand why they have a business. Maybe they should allow somebody else to take up the space, they can accommodate the community just a suggestion."

"Lillian’s Nails can be a bit hit or miss as far as service goes. I’ve gone a few times and each time I’ve had a different experience. Their online set up is convenient for setting up appointments, but not for communicating needs with staff—especially for someone new to getting their nails done and aren’t sure what they’re actually paying for. Walking into the building, it takes time to be greeted if you are, even at non busy hours. It isn’t a place for walk-ins, and the quality of the work being done really depends on the what staff you’re working with. I’ve had gel polish jobs chip within days after getting them done and have had staff a bit standoffish towards me. I’ve also experienced the opposite—a fantastic nail job with great service and kindness—shout out to Maria!"

"I visited this salon for the first time this past Monday. When I initially walked in there was a disgruntled customer complaining about getting a refund for a service she added on, but decided not to get and she was told she couldn’t get a refund. That should’ve been a warning for me to leave, but because I needed my nails done I stayed. I got my services and I was EXTREMELY SATISFIED with the work. However, after I paid my bill and gave a tip, I saw I was charged a 10% service fee! I asked what the service fee was for and the tech could not explain the reason for it. If I paid for my services using a card I could understand the charge, but I paid for my services in cash! I was told to call and I have yet to receive a response. This unexplainable service fee has made this my first and last time patronizing this establishment."

"I've been looking for a new nail salon since I moved and I found a winner. Tay did my nails and pedicure and did a great job. She was very friendly and professional. She took her time and wanted my nails to be perfect. A great first time experience."

"It was so nice to walk into a nail salon where the owner and employees were people of color. Everyone was nice and friendly and I didn't have to wait at all. The shop was nice and clean and the prices weren't too bad. I definitely recommend!"