New Panda,

199 Robinson St, Binghamton, NY 13904, United States

"I order food from this restaurant and it food them 3 hours !! I’m at 17 year old girl that doesn’t have car and they told me that if I wanted a refund I needed to drive to the store … which I couldn’t do . they didn’t care they didn’t try to accommodate me in any type of way ! I ordered on a Saturday but it should be no reason why it takes 1 1.5 for one plate of food then another 2 hours for a redelivery! Never ordering from this restaurant against"

"First time getting take-out from here and might be my last. We ordered via phone of which they said 15-20mins. I showed up for our order and they said it was ready. She gave me price of $23 on phone and I didn't think twice. When I got my food and began to walk out the door, I noticed two extra items. Realizing this wasn't my order, I found out they charged me someone else's order plus mine for a total of $48! They began to reverse the charges on my card and run my card for correct price of $23, but when I got home, I noticed a charge of $48 and then TWO charges of $23. Already having a bad taste in my mouth from the pickup service, I began to eat my food. The temperature was hot, but the food was bland. For General Tso, that suppose to have a little heat, there was none. The dumplings were ok, but honestly not impressed. Food was edible, but didn't stand out. I will keep this place on back burner, and try another place."

"Terrible !!!! Complete mush ! Was not even sticky rice. I called at 3 and my food was delivered 439 pm. Soggy n mushy. The manager said he would replace it. I call back a half hour later and they tell me its because i didnt order it extra crispy and they no longer will be replacing my food. They refused to give me my money back or deliver new food! To blame it on the customer after delivering an hour n half after is appauling ! And then have me and my kids waiting until 530 from a 3pm order and me calling back 3 times just to have no dinner and be out my money should be a crime !!! Absolutely disqusting"

"Normally I get delivery from here, but the last time, the 20min wait turned into over an hour. I called back just before the one hour mark to make sure they were still coming since it was now nearing their closing time. The person that answered seemed flustered and confused about my order and address, but our food arrived about 15-20mins later and the order was correct. I figured they must have been very busy or just having an off night. (Important to note that I live only 2 blocks away from this place, and since moving here in January, I’ve ordered delivery from them 9 times) Last week when I couldn’t ignore the craving anymore, I figured I may as well save myself the $2 delivery fee and walk in to order and take home. I could comment on the atmosphere and how unwelcoming and disorganized it felt, but post-pandemic, I feel that a lot of places have this same ambiance about them. The woman that took my order wasn’t necessarily rude, but she certainly wasn’t hospitable in any way and seemed somewhat annoyed that I was there, even though I was the only customer in sight. I sat at one of the tables in the abandoned restaurant section to wait and watched several people leave with deliveries. My order was ready fairly quickly (garlic chicken with mixed veggies, pork fried rice and an egg roll combo meal) The total came to $8.37, I gave her $20.37 and she handed me a $10 bill, shorting me $2 I had planned on tipping them anyway. Unfortunately, this didn’t even register with me as I fished around my purse for singles to leave rather than bother her (again) and ask if she had change for the $10 bill.. and unfortunately, I did have $2 which I handed her as I walked out the door. I have never once NOT tipped and am generally very gracious with my gratuity on delivery. It really irritates me that she took it upon herself to assume her own tip directly from the change I was owed and THEN accepted more cash from me without a single word. Essentially I paid the $2 delivery fee anyway. Next time I will call ahead and arrive with exact change. The whole transaction was very unflattering (but their food is always very good)"

"I started with mixed Wonton Egg Drop Soup. I get this soup every time I order from here.. it is really good.. I got the Dragon and Pheonix which is General Tso's Chicken and sautéed spicy Shrimp with broccoli of course. It was good. My wife got the sesame Chicken. The only chinese dish she will eat. She liked it. Place is clean. Staff is friendly."