Nando's PERi-PERi

"Food is really good here. Tasted fresh and clean. Had the ranch crunch salad with HOT spicy level. Wait staff was attentive and friendly even if it seemed like they were leaning more towards having you order on the app. They came by to check that everything was tasty. Place was clean and sauce station was well-stocked so you can try different flavors. Handwash station is also convenient!"

"Love this chain. This store is horrible. Started closing well before time, rushed us to order, food was cold, mac and cheese is basically empty for $5. This was a major turn off for a chain that I normally rave about. Wanted to dine in but was told we had to take it to go. Embarrassing…"

"The waitress gave me a booth and was kinda cute. The food was almost out to where I was sitting as quick as it was in my belly. It was a great first experience. I love their mayo. Everything complemented something else and the coleslaw surprised me in a good way. The beer was nice and cold. My uncle recommended it."

"Everytime I am in town I have to stop by a nandos. Thigh and mighty is one of the best sandwiches ever. I always go for a lighter sauce and add more heat later. Got sweet potatoes as a side. Those were really good. Sad they don’t have mint peas anymore. Will always come back to a nandos."

"I have missed Nando's since I left the Washington D.C. area, so I was very happy when I discovered one near my hotel. The food was good and consistent with the Nando's quality that I have had at other Nando's localities. The problem was the service and service model. When you enter the restaurant there is a sign that says please wait to be seated, the host will then greet you and ask if you want to sit outside or inside. If you sit outside you are supposed to order through a QR code, and if you sit inside you can order from the register directly. This is where the problem ensued: we elected to sit outside, and the person who seated us was quick to state that if we have any issues please let them know. We tried several times to order through the QR code, but it didn't work - I eventually figured this was because Nando's had updated their system since last time I had dined at one, so when I tried to order through my Nando's account it kept giving me an error because there was no phone number, and yet there was no place to add a phone number. Long story short, after several minutes I frustratingly approached the young lady who had sat us (who also may have been a supervisor or manager) who sort of superficially stated "oh we can assist with that" but did nothing. So I went into the restaurant to order, told the staff I had not been able to order through the app/website and they all looked at me confused and so I finally said can I just order here and they agreed. I also forgot to get a copy of the receipt so I went back to a copy of the receipt so that I can get my Nando's points to use for a future discount, and after initially being told they could produce one they then said they couldn't because the person who took my order never got my name. The chicken was good though, I had the skewers and my husband had the chicken thighs, like I said no complaints about the food just the service. would encourage Nando's to re-evaluate their model as this arrangement doesn't seem to work well when technology fails. Also, the staff, who admittedly were all pretty young, do not really know proper customer service, and I got the impression that they were talking about us like we were idiots for not figuring out their cumbersome digital ordering process instead of trying to truly understand our issue. All would be fine if they didn't expect a tip more like a fast food place, but when you are trying to be a little more upscale than a fast-food burger join then the customer service should reflect that. Regardless, I like Nando's chicken so I will be back but I hope they can improve the experience."