Shake Shack Pentagon City

"From time to time, I don't get the best service, however my recent visit to this Shake Shack location was truly exceptional, all thanks to Andrew. I was pleasantly surprised by the fantastic experience I had today. From the moment I walked in, I was warmly greeted, offered excellent recommendations, and treated to outstanding customer service. He seems to be very knowledgeable of his stations and proficient in multitasking along with helping direct and overseeing his fellow employees. Andrew's attentiveness and dedication to ensuring a memorable experience completely changed my perception of Shake Shack. Thanks to him, I will definitely be returning to this specific location more often. If you're looking for exceptional customer service and want to be taken care of, I highly recommend coming to this Shake Shack location and asking for Andrew. He goes above and beyond to provide the best customer service you've ever had. Andrew is the GOAT! I do hope management does everything they can to compensate him appropriately and more!"

"This last Sunday I went to Shake Shack for dinner. When I arrived I waited in line to order my food. When it was my turn the employee stepped away and went in to the office with who I presume to be the manager. At first I believed that she was doing something important but then I heard employees saying "oh Mackenzie is in the office again I wonder how long it's gonna be this time" in a joking tone. Based on these events I believe what happened is she stepped away so she could flirt with the manager in his office. I found this to be extremely unprofessional and based on the dialogue of other employees it seems to be a common occurrence. Fortunately another employee came to take my order, he was very polite and apologetic for his coworkers actions. Nonetheless I'm worried about the work environment and more over the sanitation of this establishment."

"The Triple Chocolate Brownie Shake ($6.69) caught my eye, but I found it disappointing. Very sweet and all those little bits and pieces kept getting stuck in the straw. I'll try something else next time."

"Grabbed a bite here after a long day of shopping, and made the right decision! We enjoyed everything! The cookies & creme shake was perfect, nice and creamy! I had the classic shack burger which never disappoints. Crinkle cut fries came out nice and crispy. As well as the chicken bites! My boyfriend had the Bacon Cheeseburger and loved it. I only which the patties were thicker :/ Staff was kind and attentive which was a plus, the location is kept surprisingly clean! If you are in need of a good burger after shopping stop by Shake Shack!"