Suntrust Agency, Inc.: Allstate Insurance 770 South 13th Street, Philadelphia, PA 19147

"Luckily I have not needed to involve Suntrust in any of my endeavors. That may be due to the pandemic or just dumb luck. But I am lucky enough to they are there when I need them. , but I still Update: the pandemic is "officially" over but I still haven't needed to involve Suntrust."

"We have been with Allstate for a long time - they hold all our policies for home/investment/car. We have never been anything but greatly satisfied with the service. Jamal Khalife is exceptional and goes above and beyond."

"I cancelled my policy in November through a phone call and an email through your website. But you tell me that I cancelled in January. This is not acceptable. If you cannot check the emails through your website why would you even have that as an option. Now I'm being extorted by your company!"

"Jamal and Hawa are very kind and always are trying to accommodate me. A very personal insurance experience."

"Moved to Philly from Nevada and had the plan automatically transferred. The transition was seamless and the office reached out to get things squared away and provided advice on out of state registration. Policy was $364 /mo due to a technicality with signing a doc within a certain timeframe (I moved and never received notice until I saw my bill and ironically received the mail TWO weeks after the date lol). Their clause stated that it would adjust to said amount but it would have been nice to hear from someone before seeing a $364 bill, but okay, that’s my fault- I paid. I drive ONE day a week and although I appreciate the intention behind insurance, having maxed coverage seemed excessive (considering I have a private car port I park in, in center city philly) I got a new policy with the EXACT same coverage for $120 less a month (company name undisclosed because this is an honest testimony). Sure, Allstate is probably more “superior in customer service” but I’ve never had an accident and only 1 speeding ticket. Funny, no one reached out when I requested a cancelation. Our family has been proud Allstate customers for +30 years and have always received gentle care with our agents in Reno, NV. I guess I’ll have to be the black sheep of the family, because NONE of this experience screams of the Allstate I know."