Subway 6 Mountain Road, Glen Burnie, MD 21060

"The manager of this subway needs to be fired! They don't allow coupons, but allow their location to be listed as a location that accepts coupons in the app, so when you order from the app they just cancel any orders that use coupons. To top things off, today I placed an online order that didn't use any coupons and went to pick it up, and they told me they never received the order. I showed them the app with the order number and the app said my order was received and being made. After over 10 minutes of waiting and going back and forth, I demanded to see the finished orders behind the employee that were waiting for pickup, and after several more minutes of arguing and the employee telling me that none of those orders were mine, it turned out that one of the orders actually was mine. The employee begrudgingly gave me my order and didn't apologize for wasting my time."

"Literally the worst customer service I’ve ever seen. We ordered on the app while sitting in the restaurant. Made eye contact with the man at the counter who definitely knew it was our order. Waited 15 minutes and checked on our order. Was told they don’t do coupons so it was. cancelled. I can’t imagine how many orders a day they have to cancel for that reason. No apology, no idea when we will be refunded. I have never written a bad review of a restaurant before but they really got me today."

"This subway location is the WORST in portion sizes! My sub barely has any meat on it, it’s so thin that all I taste is the sub roll smdh. They always make excuses of why they’re not excepting coupons even though there’s no legitimate reason. Definitely go elsewhere!!"

"This subway gave me the most insulting horrible experience ever. So I decided to eat at this subway in 6/17/23 but I went with a coupon that came from a paper from the mail.( I’ve been carrying these coupons around folded up in my purse so once I cut it out the paper it was a little wrinkled but was still valid and didn’t expire until 6/25/23). This subway was the only subway I’ve been to that stipulates their own exclusions for subs to use a coupon. Now once I was made aware of that from the lady working there she already showed discrimination towards me for having a coupon. She then focused her attention to another customer and told me to hold one second and went to service a customer who came after me. That’s the first red flag. So I chose from the list of subs that the coupon apply to. Once she got back to me and made my sub and rung me up at the register, she scanned my coupon and the computer supposively said system error/invalid. Remind you, my wrinkled valid coupon was still active and valid. She immediately gave the coupon back to me and insulted me by saying “the coupon was used already”. So I told her, that I had more coupons and I cut another coupon out in her face to show her that the coupons were not used and I had plenty more for her to scan. She then Scanned a second one and said “The system is down”. I then let her know that her response was very much insulting and I told her “ so I assume your saying this coupon I cut out in your face was used already as well.” Yes, I was very much insulted because from the door this money hungry greedy lady showed me poor customer service and discrimination because I had a coupon and patronizing with coupons seems not to be appreciated at this subway. I will never patronize this business and I recommend no one else to either. This franchise is family/friend owned and they are very tight with everything. Not to mention the three olives she put on the sub. I ended up walking out and patronizing “Pot Belly” next to this subway and was treated with dignity respect and great customer care. I will NEVER go back to this subway."

"The owner called the store to try and stop me from using a coupon on the app. She asked to speak with me directly. She said if people use coupons on the app, we don’t make them and charge them full price when they get to the store. I told her the store was full of customers listening to me have this conversation and that she was displaying horrific customer service. She didn’t seem to care while she told me it’s store policy and that I had to buy chips and drinks to make up for it. Absolutely incredible! I spend a lot of money at this store, always at full price accept this one time. I will never return. You just lost more money than the coupon was worth. Good job. Shut it down."