Tropical Smoothie Cafe 15638 Old Columbia Pike, Burtonsville, MD 20866

"Horrible experience, never again...The smoothie was watery and no flavor. Food was barely warm after coming 3 mins later of my order being completed and no flavor."

"I go in to redeem my free smothie since I have over 1200 points and I get told I need to order food in order to redeem my points to get my smoothie. I have never had this issue before but the people working said it was a new rule.. This must be the only place that has that rule because no other Tropical Smoothie has that rule."

"Horrible experience. Smoothie was not good (Peanut Paradise) and Supergreen Wrap had no Green in it! Just a burnt tortilla with chicken and a bunch of Caesar dressing."

"I assume it’s a new management my husband and I ordered a smoothie tonight it tasted like water it was the worst. I ask for no lettuce and it was loaded with lettuce I had to pick it off. The man that took the order was polite but the other guy acted like he did want to make our smoothie like I said above it was the worst, taste like it was watered down. Please train the employee or you’ll end up going out of business."

"Terrible experience each time I came to this place! Now, I will avoid all together. Both smoothies I got from here were watered down and a complete rush job, despite the fact that I waited about 15 minutes to just get a smoothie blended! All the customers in the store were looking a bit disappointed. One guy had ordered online and they were just putting together his order - which took just as long as mine - defeats the purpose of ordering online. Employees are very inexperienced and actually discuss the multiple mistakes they are obviously making on the order. I heard one girl telling someone "that's watery" and both were just mixing together things based on their own thoughts on how to make a smoothie with absolutely no direction. It was horrifying to watch. I hope things get sorted out here soon. I took one sip of mine and got a refund, respectfully declining to have them try another time. I could make mines ten times better right at home, in less time. Very poor service."