Potbelly,

4459 Willard Avenue, Chevy Chase, MD 20815

"Great place for a quick bite to eat. The employees are fast to remake any mistakes through miscommunications. This one manager named Nate is incredible. Everytime I order during a rush he is quick to make my sandwich to PERFECTION. He seems super reserved yet takes everything very seriously. One time I forgot to add a some bacon to my sandwich and before the employees at the next station could tell Nate to send down some bacon he already sent it through the oven. Now mind you this is in a large rush of people the line was nearly to the door and he not only was able to keep the line going but fix my own mistake in record time so I didn't have to wait. I was very impressed I wanted to talk with him to give him a tip but he refused it. Actually INSANITY. His attitude compared to everyone else is so drastically different. I recommend anyone who wants to eat here to have Nate make your food he is the best!"

"The food met expectations. However, the service, accuracy of order, and prefessionalism and attitudes of the staff was sub-par. I approached the counter with no one in front of me, and the woman behind the counter was preparing the bread for another order. She looked up at me 4 times under her eyebrows and sighed. Then, she complained to another co-worker about her running nose. I patiently waited. She finally asked for my order by saying, "next in line," without making eye contact. I placed my order, and then she said, "what bread," not being a Potbelly frequenter. I was unfamiliar with the options and asked her where I could find the bread options. She heavy-signed and ignored me. I repeated my question and she pointed with exaggerated annoyance. I submitted my bread preference. She didn't acknowledge me. I then placed my soup order. She didn't acknowledge me but then yelled my order to a coworker. I advanced in the line. Another in my party placed her order and was met with the same cold shoulder. She did not receive what she ordered. My wife pre-ordered for her and our 3 year old before we walked to the restaurant so it would be ready when we arrived to keep our toddler engaged. They kept the order behind the counter instead of placing it in the pick-up cubbies because many past orders had been stolen. However, my wife paced back and forth checking the cubbies which were in direct line of sight with the counter and employees. No one else was in the restaurant and the staff didn't notice until she asked for the status of her order. We all received our food before her and our toddler. She was telling me what happened at the table when another employee yelled out from behind the counter, his explanation of why the pick up order was not in the cubby. I then made a trip to the restroom. I entered the stall and sat down. 10 seconds after sitting down the automatic lights went out. I waved my arms around but the stall doors block the light sensor. I used the toilet in the pitch black until I was able to open the stall door, at which point, the lights came back on. If a disabled person in a wheel chair uses that stall I am sure they will have challenges. This is unsafe. The experience was off putting. We will not be returning unless we are starving and nothing else is open."

"I had the worst potbelly sandwich I’ve ever had at this location. Proportion of blue cheese to meat was a complete mess and the sandwich was soggy / falling apart. Avoid this potbelly!"

"Great service, good sandwiches. Parking may be difficult because it's Chevy Chase so it's not the best location to meet people unless you're close by and don't mind walking. They're super fast though"

"This place has consistently given awful service. They’ve lost my order in the middle of making it, taken 10+ minutes to complete an order while I’m the only person in the store (ignoring my food in favor of doing side work) and I once had an employee from the store take my phone number from a mobile order to ask me out. Completely inappropriate. In comparison to other locations, this potbelly also serves the worst quality food. Every time I go hoping for a quick and decent meal I end up leaving furiously."