Pupuseria La Familiar 8480 Annapolis Road, New Carrollton, MD 20784

"The food at this restaurant is excellent, and their Pupusas are some of the best in the area. However, the lack of customer service and the loud music can be a major inconvenience. It’s nearly impossible to have a relaxing lunch or dinner with friends or family without having to speak loudly to one another. The loud music gives this restaurant a feeling of a bar where you go after work for a few drinks, rather than a family-oriented restaurant."

"So, I’ve been grappling with this review for the last 10 minutes, and I just decided that this is the absolute way to go because someone needs to know This review has nothing negative to say about the food. My Pupusas were hot, delicious and tasty per usual. Customer service, however a complete sour taste in my mouth I’ve been going to this chain of Pupusas for the last 15 years. My favorite was the college Park location because The staff was so friendly. I cannot say the same about this one. This is my fourth time coming to this location and out of the four times I have come three times I have received the same negative customer service. Now to give a slight background, I am a Latino, with plenty of melanin and braids; every time I come in here I am looked at by the staff (waitresses) in a wierd manner or not attended to at all (until I open my mouth n speak Spanish). It always starts off with the awkward situation of whether they should speak English or Spanish to me. Sure. Fine we’ll chalk it up to the basic ignorance of not knowing that Latinos come I all different shaped colors and sizes . But I cannot seem to fathom for the life of me, the feeling of being ignored by the staff Most of the times that I have come to this particular location! No, I for sure don’t think that I look like a clown nor have three heads on my shoulders to be looked at differently. When you know, you know. And those who don’t know haven’t really experienced it. Folks That didn’t look like me were attended to. I was to sit there and wait (when I finally was attended to it was basically “what do you want”) Not even a friendly gesture of how was the food was offered, nothing. Ok, So I continued with my delicious plate. Once I finished, it took a waitress, Which was not my waitress, a moment to come ask me if I would like my plates taken away. I abruptly said yes please send me my tab. Overall, I will not come to this location again. I have given numerous chances to this location and I have not been treated a fair customer service that I would say fellow customers that did not look like Me were treated to. It’s a shame that the college park location closed down. Those folks were amazing. But, as of now, I am seriously questioning, (arguably the best Pupusas in town) if prejudice and judgmental ignorance that I endured, are worth it. Once was a mistake, the second time you start questioning. The third time you have to say come on now…. Management I beg of you to please do better **Insert sad emoji**"

"i ordered the carne as i was in the mood for a decent steak. I as impressed by the portion size, steak was tender, had good flavor and the sides were a great compliment. But seriously, can you get someone else to wash and rinse the dishes properly?!?!...My salad tasted like dish washing liquid. Even the cashew drink had a hint of dish washing liquid. wow"

"The food is amazing! There’s so many pupusa flavors to pick from, most pupuserias do not have this much variety. Overall nice authentic Salvadoran cuisine!"

"This place really makes you feel welcomed and has so much nostalgia. You pick your own table and menus are brought over immediately. All the drinks not bottled are freshly made. As well as their mini bakery section, charamusca (sorbet in mini bags) and fruit cups are also fresh. The pupusas are always filled and stuffed with so much flavors. The beef ribs I got were delicious and fresh of the grill. I love their service and while the food does take a while, it's worth the wait because they're literally making everything from scratch."