PNC Bank 6551 Coventry Way, Clinton, MD 20735

"I want to send a shout out to Elsie Harrison for all the hard work she has done for me and my banking needs. And I'm mad because they are now closed on the weekends and it was a convience for me to go to that location. It was close to home and made it easier for me to do transaction at that location. I plead that they reopen that location for it helps with my business needs. And again thank you Elsie Harrison for all you do for me."

"I always enjoy visiting this bank branch. The entire staff is always courteous, professional and willing to go above and beyond to satisfy their customers. I also would like to commend Anthony the branch manager who is so very personable as well as Bryan who assisted me today. You are truly appreciated. Please continue doing what you do."

"the customer service here is terrible waiting in line for 45 minutes only to be told that I could not withdraw the amount that was posted in my account I. called customer service they said that ithe funds were there and the branch manager still stated that I would not be able to complete my transaction even with her speaking to customer service at the time I will be closing this account I would warn anyone not to use PNC Bank especially the Clinton Maryland branch. 2 hours later someone from the bank a misread called in defense of the bank teller manager who was completely rude and out of line and dealing with me in the midst of this pandemic. I am in route to withdraw the funds that are needed for my purchase add another branch that says they will have no problem serving me. It is a shame that because I a black man in America who works diligently everyday as an essential worker should be treated like this I'm going to Edgewater Maryland hopefully service will be better."

"My experiences at this particular PNC is horrible. I wish that I didn't have to give any stars. There is not one person at this branch that I have dealt with, has any type of personality at all. Now, don't get me wrong, they were doing there job and protecting the account of my employer. However, they did not do it with kindness nor tact. The 2 ladies that worked with me to cash a check that my employer written, were in fact managers and they were the worst; no customer service skills at all. They could not recognize the signature on a large check that was written from my job and that was ok. They were taking the steps that they should to make sure that I was not stealing but they made me feel as if I was a criminal. After standing at the window for about 15 minutes without an utterance from her, I finally had to ask her if there was a problem. A good customer service teller would have explained to me what was going on (with a smile) and ask me to take a seat. I had to ask her if she wanted me to sit down. No way would I ever, and I mean ever open an account here. Treat people with respect and kindness and SMILE for goodness sake."

"Great customer service from Elsie Harrison! She did my transaction fast and was very polite. My experience with her is always special! Can't say much about the Branch manager she seems to never have time for customers when problems arise. But Elsie has been a great help to me when I come in."