PNC Bank 6130 Columbia Crossing Circle, Columbia, MD 21045

"Virtual wallet was "upgraded" to a tier that required a higher monthly average without my knowledge. Shawn Staub couldn't figure out how or why this happened and could only reimburse me for one of the $25 service fees, which occurred because my direct deposits were going to my reserve instead of my spending account. It makes no sense that the manager of the branch where I made this account can't tell me how my account was upgraded without my knowledge. Can't wait to find a new bank so I can close my accounts with PNC."

"Shawn Staub is the branch manager and he is most accommodating and helps in some of my business transactions such as wiring funds and has great suggestions for my business banking needs. I left Bank of America 12 years ago for PNC for good reason."

"Even after waiting for a long time at the drive thru, no one answered and they treated customers very unfriendly."

"I have never felt more judged for a transaction than when I went here. Teller named Ken seemed irritated I was even there, took my card and license and immediately gave my license to another teller, as soon as I requested a withdrawal. I work construction but on the management side. I wear work boots and pants and a polo. My current site is in Columbia, but I live in pa. Ken said “so what’re you doing in maryland” when referring to my attempted withdrawal. He then had a manager of some sort come over to approve my withdrawal. They sat and snickered at my account saying “well that money hasn’t been there very long and his account fluctuates a lot”. OUT LOUD WITH OTHER CUSTOMERS THERE! The profiling due to my appearance was clear, it was “oh why is someone in work clothes attempting to pull 4k out?” PNC needs to re evaluate this branch."

"Always a long line inside as well at drive thru. People in glass offices just sit acting like they don’t see you and never help out. As soon as I’m able I’m dropping this bank, terrible service :("