Jordan Thomas Salon & Spa 16 Bel Air South Parkway, Bel Air, MD 21015

"I had a terrible first experience here. Staff is extremely unprofessional. I made an appointment two weeks ago. I came in 10 minutes early and checked in. I sat and waited 40 minutes. When I went up to the receptionists to ask what was going on, she told me that the stylist was still busy but I could wait or reschedule. Why even make appointments if they can’t keep them. If I would’ve missed the appointment, I’d have been charged over $100. Ridiculous."

"I have mixed feelings. I got my roots colored and highlights. I was told partial highlights. No cut. I was charged $217. I should have asked why this was so expensive but I did not. So with tip I spent 257. Not worth it. Plenty of other salons that do just as good if not better. My stylist was sweet and I have no complaints, I just didn’t think it was worth the money without even a haircut"

"I made an appointment for a haircut and highlights on their website. Stupidly, I made my appointment for color, not highlights. When I came to the Jordan Thomas salon, I explained that I think I might have signed up for the wrong procedure on my hair, and I did. My stylists did not have the time for my haircut and highlights, unfortunately. This was my fault. The stylists working that day went over and above to help me out. Within 2 minutes I had an appointment with a different stylist who could take me a little later in the day. I was so grateful to still be able to have my hair done, when it was my fault for asking for the wrong service when I made the appointment originally. In the two years I’ve been going to Jordan Thomas, I have always left happy!"

"I have been going to Samantha D. at the Bel Air location for highlights, cut and style since 2019. Sam is cheerful, personable, professional and very good at what she does. My highlights last about 3 months. The salon staff is friendly, the salon is clean and you feel good just being there. I highly recommend Jordan Thomas and, especially, Samantha!"