Ulta Beauty

"Booked an appointment over a month out and the stylist called me the day of to reschedule. I booked this appointment to style my hair for an event, so rescheduling was not an option. It would have been professional to give more than two hours notice that she couldn't do the appointment time I had requested over a month ago."

"This past Thursday, 11/30/23, I made a last minute stop at Ulta to see if I could find a different foundation. I was leaving the next day to. Go on vacation and was just not happy with how my make-up looked and desperately needed something different to take with me, however, time was not on my side. As soon as I walked into Ulta, Taylor Schindhelm greeted me with a smile from ear to ear, and very sweetly asked if I needed help finding anything. I then explained about the frustrations I was having using my current foundation and asked if she had any recommendations on what line of foundation would be best for my skin and still provide me with full coverage. She then quickly picked out some options for me and instantly fell in love with Chanel’s make-up line. Taylor color matched me and I ended up walking out of there with new products that I couldn’t have been more tickled about! Taylor was so helpful and accommodating, that I hadn’t noticed the store had already closed. I immediately apologized for taking up so much time and thanked her for not ever making me feel like I needed to leave when the store had closed. As a matter of fact, it was because of her sweet demeanor, that I had no idea how late it was. Taylor not only helped me navigate the store, but she made me feel like I was asking too many questions or taking up too much of her time. She was absolutely wonderful!"

"The manager at this store named Marianna is very rude and disrespectful to customers. She started off answering the phone in a horrible mood and continued her behavior throughout the conversation. I was telling her I purchased a product a month ago that was buy one get one free same product and what I thought was same color. Today when I was going to open the second one I noticed the color was not the same. I went in to exchange for the right color and the girl charged me the difference so ultimately voiding the sale I got a month ago. I called the manager when I got home because that didn’t seem right. If I were getting something different or wanted my money back I would expect to only get the sale price but for an even exchange seemed ridiculous. The manager started off rude when she answered the phone and continued with the attitude through out the call. At some point I said to her so let me get this straight because some idiot put the color back in the wrong place I’m being penalized. She said we are not going to tolerate you calling someone an idiot I said I’m referring to someone that picked it up and rudely put it back in the wrong place not an employee. I’m an adult it isn’t her job to tell me what I can and can’t say I wasn’t yelling or cussing or even raised my voice. I certainly wasn’t calling her or anyone in particular an idiot I was making a general statement. I spend a fortune in this store every year and am completely done. Usually everyone at this store is nice but as long as she’s the manager I won’t be back!"

"To preface, I wear minimal/no makeup 99% of the time so I walked in to get a few products for my wedding feeling totally out of my comfort zone. Logan was seriously fantastic and walked me through picking out everything I was looking for! Thank you!"

"My wife and I went to Ulta Beauty to pick up five or six items our daughter asked us to get for her wedding day. Even though the products are extremely well organized on the shelves, we were only able to find 2 items on our list. We were struggling to find the rest! That is when I had the brilliant idea to ask one of the store associates for assistance. She was a pro! We gave her our list and within 45 seconds she had happily gathered up the rest our items. Ulta Beauty has a huge selection of products and as I said, they are very organized, but if you have never been in the store and looking for a specific item, make sure to ask."