PBR Baltimore 2 Market Place, Baltimore, MD 21202

"PBR in Baltimore certainly leaves a memorable impression, although perhaps not always for the reasons one might expect from a night out at a popular bar. The establishment, which aims to present an energetic and entertaining atmosphere, unfortunately seems to walk a fine line when it comes to staff-customer interactions, especially from some of the male staff members. Staff: It has been observed that certain members of the staff, focus their attention on personal endeavors rather than providing professional service. For example, in my observation a tall male with long blonde hair, was noted engaged in extensive in flirtatious behavior with female clientele, often with little regard for the ongoing patron interactions or the overall workflow of the establishment. While this may seem like an innocuous personal victory for the staff member when successful, it raises legitimate concerns about the operational priorities and employment standards enforced by the management. Such behavior not only deviates from the expected professional conduct but also calls into question the efficacy of the business model, where staff engagement seems to prioritize personal self profiting interactions over customer service and satisfaction. This approach could potentially accentuate a mismatch between the establishment's client service objectives and the actual experience delivered, thereby affecting the establishment's reputation and long-term success. On the positive side, most staff members are generally attentive and quick to respond to orders when they are not caught up in the establishment’s additional entertainment routines. Their ability to handle the bustling environment on the busiest of nights, managing high volumes of drink orders with a smile, is noteworthy. Impromptu staff dances: PBR has incorporated a staff-led dance routine into their entertainment offerings, which undeniably reflects an attempt to inject liveliness and distinctiveness into the customer experience. This inventive concept aligns with the bar's effort to provide more than just a venue for drinks, aspiring to be a vibrant, memorable destination. The routine is designed to showcase the staff's talents and contribute to an energetic setting, projecting an image of festivity and fun. However, while the intentions behind this unique intervention are to enhance the atmosphere, it unintentionally disrupts the patron experience. During these routines, guests are required to vacate the dance floor, an interruption that can be quite jarring. This is particularly counterproductive at moments when the dance floor is full and guests are immersed in their celebrations. It abruptly halts the natural rhythm and progression of the evening, creating a fractured experience for guests who are otherwise engaged in their revelry. Such an interruption can be especially poignant during times typically characterized by peak engagement, such as  when the mood on the dance floor is at its zenith. In these instances, the forced interruption due to staff performance has the potential to diffuse the collective energy of the room, leading to frustration among guests. It can dilute the seamless enjoyment of the night's festivities, momentarily displacing the patrons' experience for the sake of entertainment that, while lively, pivots the focus away from the customers themselves. Furthermore, it distances patrons from their own participatory role in the environment they came to enjoy, instead relegating them to the role of spectator. This can be at odds with the expectations set by the typical bar or nightclub experience, where continuous, uninterrupted access to the dance floor is a given. In sum, while the staff dance routine at PBR is conceived with the best intentions to entertain and enliven the environment, it may inadvertently detract from the overall ambiance by disrupting the flow of the evening. It is a delicate balance for the establishment to maintain: cultivating a distinctive and engaging atmosphere while ensuring that its core offering — an uninterrupted space for patrons."

"How about you don't kick the only 4 people on the dance floor off the dance floor off so your staff can do the same line dance they have done 10 times that night?"

"Our black friend was falsely accused of inappropriately touching the white female manager. He was on his way back from the bathroom and grazed her trying to squeeze past a group of people to get back to us. She accused him of touching her butt and had all of us removed. We tried to get more details from her and he also tried to explain and apologize for the misunderstanding. She misused her authority to escalate things unnecessarily. I have contacted for further investigation because we and another security guard witnessed the event and none of the allegations were true."

"The best. Can't get enough. See you guys this weekend. All genders prepare for the bull..... thanks to the host with the most fun you want to experience. B.... you the man."

"First time at PBR to see Jimmie Allen record release party. Nice place to see a show. Theme bar with honky tonk female staff that dance on bars. They have a mechanical bull. I didn't directly interact with staff, so I can't critique the service. Lot of energy and great people watching. I will go again for live music but not sure for just country party."