Chick-fil-A,

1002 Edwards Ferry Road Northeast, Leesburg, VA 20176

"I used my 30 minute lunch hour to go to this location to pick up a Cobb salad. When placing the order I requested no Romaine lettuce but a switch to spring mix. I’ve been to many locations of Chick-fil-A across Virginia and ordered this substitution. There’s never been a problem to make the switch except here. The cashier who took the order, was rudely spoken to by the manager named Jefferson. He said to her very rudely that we are too busy and we cannot make the substitution. This is the second time this has happened to me. If no substitutions is a policy of Chick-fil-A, it should be clearly displayed and furthermore, why can I get it at some locations but not here? I canceled my order, left and took my lunch business elsewhere. I will not be back."

"They refused to sell me today a cob Salas with spring mix, no lettuce , which I had purchase there before a few times , they told me they do not do that switch …. And the person taking my order was Getting an actitud cuz I keep explaining that I had purchase that there before …I wish all the chick fil a will train all their employees how to take the order of a con salad NO lettuce , spring mix , very disappointed"

"Chick-fil-A never disappoints. It was a great Saturday night dinner. Hot, delicious and completely counter to all of our New Year’s resolutions!!! Totally worth it."

"It's usually pretty good but it's hit or miss if your going to get your actual order. The kids like it but sometimes I get sick of just chicken. The salads are good but pricey! Overall pretty good but not an every day stop."

"Came in at 9:25pm and I was told I cannot order. Hector refused service and said that its a new policy that they only do drive thru at this time. There was so signs posted anywhere and we asked about the signs he said they were taken down. Doesn’t make sense to me. This is the first time I get refused service at this location. There was several families in there sitting down and having their chick fil a. Very upsetting."