Don Pollo of Germantown 21040 Frederick Road, Germantown, MD 20876

"Very bad service, and no management. I ordered a half chicken with 2 sides but when I got home 1/2 of my chicken was missing. I called to ask for a refund of just the missing chicken, which was 2 dollars. They said I had to come back in and bring the food I did get or nothing could be done. So I drove back in, now expecting a full refund plus replacement food but all they would do was replace the food, I was on the hook for the lost time, all the driving, etc. They even hesitated to replace all the food, they wanted me to keep the now cold chicken and sides and only accept the missing chicken? None of it made sense. The cashier even had the audacity to say my food that I brought back was cold because I drove around so much. AFTER making the mistake that caused all the extra driving! Requiring me to come back then wanting me to keep the cold food is OUTRAGEOUS. No manager ever took over. Great food but man this was brutally disappointing. Basically when they mess up it’s on the customer to take the hit. Check every container and every bag if you order from here, otherwise you are on the hook. All I wanted was a $2 refund, or an emailed coupon, a credit, honestly anything except having to pay extra or drive back to the store. Ownership, if you are involved in this store at all I would really take a look."

"Had the 1/4 white chicken and the 1/2 chicken with 2 side. The chicken was very moist and great flavor. The rice & black beans and mixed vegetables was also good."

"Today was really bad. They didn’t have fries. The yuca was pale not well done. And parts of the Chicken look like wood. Maybe wasn’t from today. That supposed to be my family dinner. So I looked bad. I disappointed everybody."

"I usually have a totally fine experience here. I’ve come plenty of times after work (Off at 8pm, they close at 9) with literally no issues. But tonight I am extremely disappointed. I order the chicken rice bowl all the time and have never received it like this before tonight. The rice and chicken I eventually found was cold. In the photo attached, I haven’t actually eaten any of it yet. I kept digging under the lettuce- not finding any rice. So I decided to remove it to see what the deal was. It’s about 80% lettuce and 20% chicken and rice. It’s a 25 minute drive for me to get home, so it’s not like I can just run back over there to deal with this. Mind you, my husbands food was still hot when I got home and settled. Seems like I got the absolute last bit they had lying around. My hope is that this is just a fluke. It just sucks when I spent the last 30 minutes looking forward to eating and this is what I got. I should also mention I called right at 8pm, and got there by 8:20pm."

"My wife and I are new to the region and we're in the area. The aroma of grilled chicken lured us in from the parking lot and we were not disa3. Service was quick and friendly. The food was absolutely delicious. My only complaint is the portions are colossal! Enough to take home and have a meal later. So i guess not much of a complaint after all."